Tech It Out
Secure debit card payments can be made with just a few clicks over this payment platform.
What is ACI?
This Collections function collects on accounts that are no more than 54 days past due.
What is Front End Collections?
Sound company business practices decrease exposure to financial and reputational risk when these are carefully followed.
What are Policy and Procedure?
These three letters represent why an account is in arrears and are required for proper account documentation.
What is RFD?
Reason For Delinquency
This is the required frequency for verifying an accountholder’s address and phone number.
What is every 30 days?
Document inbound and outbound call handling notes using this system.
What is CACS 9.4?
This Collections function collects on accounts that are greater than 54 days past due.
What is Back End Collections?
Following relevant laws, regulations and operational policies and procedures ensures the business meets legal requirements.
What is Compliance?
These three letters are used to document an account has been properly authenticated.
What is VIC?
Verify Information Complete
Provide these to accountholder(s) that wants to voluntarily surrender the vehicle.
What are Repo Rams?
Reposession Ramifications
As old and antiquated as it may be, all of the other systems need its information.
What is Mainframe?
This CACS Collections queue holds accounts that are delinquent due to the customer missing their first three monthly payments.
What is first, second and third payment default?
If the accountholder makes this request, remove phone numbers, submit a Call Exclusion Request, route to Supervisor Queue, complete CACS CDS, and document the account.
What is Do Not Call?
These three letters are used to document when an answering machine picks up and the Associate disconnects without interacting with the answering machine.
What is NML?
No Message Left
Front-End Collections should NOT handle Back-End Calls when they fall into these collections' queues.
What is assigned for repossession, repossessed or repossession redemption?
H14, R14, M14, H22, M22, R22 – Out for repossession queues
H23, M23, R23 – Repossessed queues
A01, A02, A03, A10, X93 – Redemption queues
Ring, Ring! Without this system calls are not coming inbound or going outbound.
What is Noble?
When notified that the collateral is beyond repair and key claim details are provided, the account is classified under this special situation.
What is Total Loss?
When an account holder or non-account holder picks up a call made by Noble, this statement must be given before authenticating the call.
What is Outbound Disclosure?
These three letters are used to document when the accountholder has provided current residence and contact information.
What is VAP?
Verify Address and Phone Number
This should be used to assist the accountholder in bringing the account current.
What is an extension (deferral)?
Timing is everything and managing the workday with this tool helps with adherence.
What is Workforce Engagement Management (WEM)?
Transferring accountholders that are active-duty military to this department ensure that their rights under Servicemembers Civil Relief Act (SCRA) are protected.
What is Special Collections Military?
This is an attempt to collect a debt, and any information obtained will be used for that purpose.
What is the Mini Miranda?
These three letters are used to document when the primary accountholder has reached out to discuss their account.
What is CCO or CCI?
Customer Called Office
Customer Called In
These key claim details must be provided by the accountholder or insurance company to ensure proper call routing.
What is the Insurance Company's Name, the adjuster's name, phone number, claim number, and date of loss.