Manual Process
PM Activity Type for a disconnect order.
What is a LKT LNP - Temp Process?
This 1.5% fee will be added to the customer's account when Dunning is turned on.
What is the Late Payment Charge fee?
Remider Notices issued to customer.
NOT HEFPA
(Central Hudson business practice in working with customers)
Facet to check on the locked customer's account to confirm if new customer is affiliated with the locked account.
What is Business Partner Relationships?
Customer will be paying the full balance within two months or less.
What is Short Term DPA?
PM Activity Type for a reconnect order.
What is UNT - Unlock LNP - Temp Process?
These automated calls will be activated when Dunning is turned on.
What are Automated Outbound Calls
Outbound Collection Calls to customers.
NOT HEFPA
(Central Hudson business practice in working with customers)
Minimum time-frame Central Hudson has to reconnect service for new customer after the premise has been disconnected due to non-payment.
Per HEFPA five business days
(...of receipt of a completed oral or written application for service)
After discussing a bill with the customer, this field should be updated.
What is Face-to-Face?
The document that is being issued manually that lists the amount the customer needs to pay to avoid disconnection.
What is an FTN?
(Final Termination Notice)
This score is based on the customer's payment history.
What is the customer's Creditworthiness Score?
FTN issued to customers
(Final Termination Notices)
HEFPA requirement
(Central Hudson must issue a final termination notice prior to service disconnection).
New customer is affiliated to the disconnected account and authorized to discuss the account. This would be your next step.
Discuss balance and payment options with the customer
You can confirm a customer's credit card payment here.
What is Kubra?
The representative that places the reconnection fees on the account.
What is a CSA?
Gentle Reminder, Reminder, FTN, are examples of this.
What are Collection Steps?
Offered Deferred Payment Agreement sent to customer.
HEFPA - automatically offered to eligible customers
The documentation requested from new customer to show the date the applicant became responsible for service.
Written App
Copy of ID
Copy of Lease, deed bill of sale
Documentation to show the date the applicant became responsible for service
The forms of payment a collector can collect.
Clover Flex Device
Cash Payment
Assist customer via IVR
My Account w debit/credit card
Central Hudson initiated manual collections process for residential accounts in arrears.
In April 2024.
(4 months ago)
The reconnect service order will be created through this document when Dunning is turned on.
What is the Disconnection Document?
Late Payment Charges issued on customer account.
HEFPA
HEFPA allows Central Hudson to apply these charges.
The amounts (in order) you should charge a customer for reconnection due to non-payment.
Payment in full
80% of balance in a short-term IP
50% of balance in a short term IP
OPARR term (15% down payment and monthly installments of 1/2 the customer's averagr monthly bill)
The advisement given to the customer on a reconnection.
Central Hudson has 24hrs to restore services.
Breakers Off.
(If customer doesn't know where breakers are located, someone over the age of 18 should be on premises)