Installment Plans
You go to FPR2 to perform this step.
What is remove the clearing restriction?
(What is remove the 8)
Number of days from Bill Issued to Late Payment Charge Date.
What are 18 business days?
Mailed notifications that remind the customer that their bill is past due.
What is Reminder Notices?
Customer commits to payment on a specific date.
What is Short Term Delayed Full Payment?
Prior to creating an Installment Plan, you must check for this line item and clear as necessary.
What is the Late Payment Charge?
The collection step provided when a call is made when the balance is 3 business days past due, greater than $50 and their creditworthiness score is between 0-350 (low risk).
What is a Gentle Reminder Notice?
Disconnection for non-payment notification that is mailed.
What is a Final Termination Notice?
After discussing a bill with the customer, this field should be updated.
What is Face-to-Face?
This is the maximum number of entries when setting up a Hardship Installment Plan.
What is 999?
In order to start the reconnection process, you have to click this option/button.
What is Generate Reconnection Order?
The number of Collection Steps for Residential Account with Low/Medium Creditworthiness Score.
What are 8 steps?
(including reminders)
You can confirm a customer's credit card payment here.
What is Kubra?
The Order Code displayed during the reconnection process.
What is RC00?
The number of Collection Steps for a Non-Residential customer.
What are 6 steps?
The account’s risk level which drives the overall collections journey and the notifications that CH sends to the customer about their past due bill.
What is Creditworthiness Score?
An electrical heating customer would be provided this amp size ESA.
What is 15amp?
The status of the DisDocStat after the disconnection document is successfully worked.
What is 22 - Reconnection Started?
The date when field action is stopped if a disconnection has not been executed in a timely manner on an FTN.
What is the FTN stale date?
This DPA downpayment is due on or before the expiration of the FTN date.
What is an Offered Deferred Payment Agreement?
To create/deactivate an installment plan, you have to navigate to this facet.
What is Utilities Financials facet?