Installment Plans
You go to FPR2 to perform this step.
What is remove the clearing restriction?
(What is remove the 8)
The level of the account in C4C to view the FTN amount and expiration date.
What is the Contract Account level?
Number of days from Bill Issued to Late Payment Charge Date.
What are 18 business days?
Mailed notifications that remind the customer that their bill is past due.
What is a Reminder Notice?
Customer commits to payment on a specific date.
What is Short Term Delayed Full Payment?
Prior to creating an Installment Plan, you must check for this line item and clear as necessary.
What is the Late Payment Charge?
The facet used in S4 to reset the Late Payment Charge.
What is Payt Data?
The collection step provided when a call is made when the balance is 3 business days past due, greater than $50 and their creditworthiness score is between 0-350 (low risk).
What is a Gentle Reminder Notice?
Disconnection for non-payment notification that is mailed.
What is a Final Termination Notice?
After discussing a bill with the customer, this field should be updated.
What is Face-to-Face?
This is the maximum number of entries when setting up a Hardship Installment Plan.
What is 999?
In order to create the reconnection order, you must navigate through here.
What is the Disconnection Order?
The type of Installment Plan a field collector can set up with a customer while on site.
What is a Short Term installment Plan?
This is also present when a Disconnection Order is on the account.
What is a Dunning Disconnection Document?
The disclaimer to provide the customer when they are going to be reconnected.
What is breakers off and 24 hours to reconnect?
Setting up an installment plan will cancel this.
What is the Disconnection Order (DC00)?
The Order Code displayed during the reconnection process.
What is RC00?
In order to receive the Good Neighbor Fund benefit, the customer must have these.
What is an updated Financial Statement and valid denial from DSS/HEAP?
The account’s risk level which drives the overall collections journey and the notifications that CH sends to the customer about their past due bill.
What is Creditworthiness Score?
The number of months, per Central Hudson guidelines, that are put in place to assist you with offering installment plans.
What is 12, 18 and 24 months?
The fields when setting up an Installment Plan where you have to pick one or the other.
What is the Amount and No. of Instmnts fields?
This prevents a contract account from going through the Dunning process.
What is a Dunning Lock?
The date when field action is stopped if a disconnection has not been executed in a timely manner on an FTN.
What is the FTN stale date?
This DPA downpayment is due on or before the expiration of the FTN date.
What is an Offered Deferred Payment Agreement?
You can navigate here to display information of who created the installment plan, the date it was created and the deactivation date.
What is Display Header Data?