Slide Into My DM's
This is the email for the collections department
What is usc-collections@unitedsolutions.coop
Insurance/coverage that helps cover the deficiency balance after the total loss of collateral (if purchased)
What is GAP (Guaranteed Asset Protection)?
This is the title of our collections department support representatives
Who is an Recovery Specialist
The type of account that has to be used to make an electronic payment via transfer
What is Visa.
Name 3 other departments within Topside besides Risk.
What is IT, Training, Member Services, HR, Real Estate, Loan Servicing, Lending, Card Services, Contact Center, Digital Banking, Marketing, or Accounting
This is the collections queue extension
What is ext. 5300?
Insurance coverage that will make the monthly payments for a member should they become injured/disabled
What is disability insurance?
The hours of operation for Topside's collections department.
What is 9am to 5pm Mon-Thurs, 9-6 Fri
This type of payment is when a member uses a checking account
What is ACH
Where we place comments regarding our collection activity
What is notes, collections platform?
This is a who an escalation call from a member should go to.
Who is a member of management
This type of insurance will pay off the loan should the member become deceased
What is life insurance?
The Recovery Specialist that has been with Topside the longest.
Who is Amara?
This form is used to allow members to pull funds from another financial institution to make a deposit or loan payment.
What is Debit Origination Form
RFD
What is the abbreviation for Reason for Delinquency
This is the information a team member should get from a CU member calling in before the call is transferred
What is gather their name, CU and account information?
This is when the member should make their next payment should their vehicle be involved in a total loss while waiting on the insurance claim.
What is by their next due date?
The department needed to call within the CU for help with password resets for windows, email, or other internal programs.
Who is IT?
What is a payment skip, skip-a-pay or due date extension, or modification
What happens when a member becomes severely delinquent with an automobile loan
What is Repossession?
The number of calls that come into the 1900 extension that go to voicemail
What is 0?
These are the three most common types of claims for debt protection insurance.
What is Death/Life, Disability, or Unemployment?
The AD of Collections full 1st name
Who is Yolanda?
This is another name for the "total amount due" on the CFPB
What is payoff?
Full name of the governing agency that requires a 3rd party collections company to send out a notice before collection activity can occur.
Who is the Consumer Finance Protection Bureau?