CLS
What is the proper way to search a name?
LAST NAME/FIRST NAME
Name accepted methods of payments
Debit/CC - Visa/MC, Routing and checking account
What does C&D stand for?
Cease & Desist
Is DBS a consumer code or representation code?
Represenation
When do you state the original creditor?
During opening call disclosures
What is the most common search type?
File # or Last 4 of SSN
Where can you see past payments?
The Previous payment button
What is 855 for?
Closed files/ closed accounts
What code is for card payments?
DCP
How can you get help for a file?
Email the CollectionsTeamLead@blittandgaines.com inbox.
What hot key shows all files belonging to Debtor
F8
Can you set up a series of payments for cards
NO
What code stops garnishments?
121
PCO, BAU, POA
Do you quote costs for PRA?
What warning color indicates Bankruptcy in CLS?
The file is Brown
Debit and or Credit for PRA and Trak
Debit card only
If represented debtor calls, can you speak with them?
NO - only if we have prior authorization.
What is the complaint code?
CEC
What state do you need permission to speak with spouse?
Iowa (IA)
Where can you locate banking info?
What is the code to unblock Consumer on SP?
MFA
When can you call a file with a Cease & Desist
When D requests a call or representation has given permission (via voicemail/ email/ verbal/written)
How do you code special plan requests?
When is an Agreed Order needed?
At Post-suit status when there are more than one payment.