Collections Dept
This person is your team lead.
Who is Coriana Thomas?
This status is used for an initial bill when no one has been reached and the bill has not been verified on file with the carrier.
What is Initial Bill Submitted to Payer – Attempt Made?
This section of the system contains all patient identifiers such as DOB, SSN, DOI, and TOI, and is also where adjuster and claim number updates can be made.
What is the Patient tab?
When a payer confirms a bill or appeal was received and is still being processed, this account status should be used.
What is Bill/Recon Accepted?
This system is used to access the UHS Employee Handbook and submit time-related requests.
What is Paylocity?
This status applies when a bill or appeal has been received and is currently being processed or pending payment.
What is Bill/Recon Accepted?
This system process is used to upload EOBs, correspondence, and other documents so they can be viewed in Collections 4.0 under View Documents.
What is Pre-Indexing?
When a bill is denied, you must gather complete details and always request this document if it is not already on file.
What is the EOB?
Missed time must be made up within this time frame, and troubleshooting should not exceed about this many minutes total.
What is the same work week and 15–20 minutes?
This status is used when you have resubmitted a bill or appeal and no updated status can be obtained.
What is Bill/Recon Not Received by Payer – Resubmitting?
This system is used to resubmit bills, create fax/email invoice packages, and update or change the carrier by selecting invoices and applying the correct payer information.
What is Invoice Maintenance?
This tool is used to search for check payments by check number and review misapplied payments or A9 postings.
What is Check Audit Trail?
You must not work more than this many hours per day, and you must restart your computer on this day each week.
What is 10 hours and Friday?
This status is used when a payment has been sent within the last 30 days and you have full check details.
What is Bill/Recon Accepted – Payment in Transit to UHS?
This application is used to view and manage accounts outside the Collections Worklist 4.0, allowing users to search by invoice, patient details, or claim number, and review full claim data including tabs for Personal, Employer, Insurer, Trans_xns, Smeadlink, Approvals, and Comments.
What is Lookup?
When a payment was made via EFT or ACH, this type of template must be completed using only fields from “Payer Name” and down, excluding UHS lockbox information.
What is the Unconfirmed Provider Payment Template?
After completing all troubleshooting steps, this is the required way to report system issues, including details and screenshots.
What is sending an email to collectionsleadership@uhsweb.com?
This status is used when a claim is fully in court proceedings and responsibility for payment has not yet been determined.
What is Bill/Recon Not Accepted – Claim in Litigation?
This system tracks your daily work activity, shows how many invoices you’ve touched, and records when your last note was entered to help prevent note gaps.
What is the activity tracking system?
When all outreach attempts fail for a No Claim on File or Unresponsive Employer account, this final account status is used to close the account after documenting exhausted collection efforts, including calls, letters, and carrier/employer contact attempts.
What is Update Financial Class?