Legal
This is the maximum time a file or task should remain pending in the attorney review folder.
What is 48 hours?
This mindset requires team members to look at the full process rather than just their specific role to improve overall efficiency.
What is the One Pipeline Mindset?
The iterative three-step approach used to manage active portfolios efficiently: Assess, Prioritize, and Execute.
What is the Case Prioritization Framework?
The process that involves checking the RBF agreement, type of business, and banking history before negotiating.
What is researching or knowing your case?
You use the term "Purchase Price" or "Advance" when dealing with a Merchant, but you use this term when dealing with a Borrower.
What is "Loan Amount" or "Principal"?
This is the maximum number of days an active matter, even a small case, can remain unaddressed before being considered stale.
What is 10 days?
These indicators, such as identifying open bank accounts and active AR, help BTA build intelligence for recovery opportunities.
What are Recovery Signals?
The three teams that must maintain alignment to support consistent case handling.
What are AR, BTA, and Legal teams?
The activity defined as creating alignment and moving a case toward resolution rather than just providing updates.
What is effective follow-up?
This type of UCC lien covers all business assets, including accounts receivable, equipment, and inventory, as opposed to a limited lien on future receivables.
What is an All-Asset UCC Lien?
This is the strategy for handling legal procedures to avoid unnecessary resource consumption with outside counsel.
What is in-house execution?
A UCC lien is generally effective against these, but not against personal assets like wages or retirement accounts.
What are business-generated revenues (like accounts receivable or merchant processing settlements)?
The negotiation skill that involves asking structured questions and guiding the dialogue.
What is controlling the conversation?
These three specific outcomes are required to qualify a follow-up as "purpose-driven" rather than just an unnecessary status update.
What are decision, approval, and review?
This defines a permanent or long-term structural change to the original loan terms, such as extending the payment amount.
What is a loan modification?
This legal risk occurs when an MCA contract is incorrectly labeled or handled as a loan, potentially leading to usury claims and the invalidation of the agreement.
What is contract recharacterization?
While a UCC lien is effective against business-generated revenue like accounts receivable, it generally does not apply to these types of personal assets of the owner or guarantor.
What are wages, retirement accounts, government benefits, or healthcare receivables?
The step of organizing work that involves customizing reporting views to support tracking.
What is Matter Report Tailoring?
These four critical items must be reviewed before negotiation to assess the viability of the case and understand the current position.
What are Matter age, Paid-in amount vs. remaining payback amount, balance to profit, and available recourse actions?
For business loans, the payback amount is already included in this, which is why standard banking terms like "Principal" must be used.
What is the total amount?
Within the Critical Thinking framework, this approach requires evaluating the downstream consequences and risks of a decision, rather than focusing solely on the immediate action.
What is Second-Order thinking?
When classifying an account for recovery, this is the status required to label it as "High Potential," meaning it should be prioritized immediately.
What is having a processor/debtor identified, confirmed active operations, and clear leverage?
The action that requires setting reminders to ensure timely execution of follow-ups.
What is Task Usage?
This is the specific trigger point that requires escalating or involving AR, BTA, and Legal teams to ensure consistent and informed case handling.
What is when leverage or risk changes?
This is a temporary relief agreement where the lender pauses enforcement of default rights while a borrower is in active breach.
What is Forbearance?