Processes
Central Hudson process that manages outstanding balances systematically and in accordance with NYS regulations (HEFPA and 16 NYCRR).
What is Collections?
The down-payment amount for DPA Terms.
What is 15%?
The max timeframe for a Non-Residential DPA.
What is 12 months?
A signed Residential DPA provides the customer these two benefits.
What are No Late Fees and a Reminder Notice (extension on the account)?
Reconnection Fee for Normal Business Hours.
What is $70 + tax?
Refers to the automated Credit and Collections process in SAP, ensuring compliance with legal requirements while systematically communicating with customers about overdue bills.
What is Dunning?
DPA timeframe for accounts with balances up to $2,500.
What is 12 months?
The first choice DPA for a Non-Residential customer.
What is 50% down-payment and remaining balance in DPA up to 12-months?
The timeframe for the DPA 3 Strike Rule.
What is a rolling 12 months?
(Honorable Mention: DPA has to be defaulted due to non-payment. As of Jan 2025).
Field Collector will make note of the Short Term DPA here.
What is Disconnection Service Order?
(Honorable mention: Activities)
The letter a customer can submit to take over service when they admittedly lived at the property with an outstanding balance.
What is the Letter of Responsibility?
DPA timeframe for accounts with balances up to $2,500-$5,000.
What is 18 months?
The second choice DPA for a Non-Residential customer.
What is 30% down-payment and monthly installments of ½ of the customer's average monthly bill?
The timeframe a financial statement is being considering when updated.
What are 30 days?
The desk that reviews the customer's financial documentation.
What is the Collections Desk?
To identify the customer's financial situation, you can update this information.
What is a Financial Statement (3596)?
Accounts that are not required to submit supportive documentation after updating a financial statement that resulted in a negative ability to pay.
What are accounts enrolled in EAP?
Energy Affordability Program
A notice mailed or served to the owner or responsible party for a multiple dwelling unit about the potential service disconnection.
What is a Posting?
This DPA is not allowed a balloon payment, and the balance should be evenly dispersed out.
What is a $10 minimum payment arrangement?
MPARR.
Accounts not eligible for a financial statement or $10 minimum DPA.
What are landlord accounts?
(Honorable mention: Non-Residential Accounts/Commercial Accounts)
The account identifier of the customer with multiple returned payments.
What is cash only?
(Honorable Mention: Collection Desk adds and removes the flag).
This is required in order for DSS to consider Central Hudson has met all attempts to assist the customer in paying off their balance.
What is a signed minimum agreement (mparr)?
(Honorable Mention: Updated 3596)
SAP's way of identifying a non-residential account.
What is the Account Determination ID (ADID)?
The steps you would take when the customer is going to make the downpayment on the same day.
What is create the DPA, update the Start Date and remove the "8"?
This DPA downpayment is due on or before the expiration of the FTN date.
(Usually is issued at same time as the FTN).
What is an Offered (Deferred) Payment Agreement/OPARR?
(Honorable Mention: May be found in Kubra with the FTN).