Call Opening
This is how you ask for the CM.
What is by saying the CM's First and Last name, including any unique identifiers.
The people who you can take a payment from.
What is anyone?
This is the "Cease and Desist" code which is used if the CM would like to stop all calls.
What is a "CC"?
This is the disclosure which must be given to the CM prior to giving out any account information.
What is the "Call Recording Disclosure"?
This is considered a man's best friend.
What is a Dog?
The first thing you should do once you get a clear "Yes" to saying the first and last name of the CM.
What is identify yourself.
You have to do this when a CM/Spouse (w/o Restrictions) or a valid POA wants to pay the balance in full.
What is read the payoff calculator.
These are the days in which we can stop calls as an inconvenient call timeframe.
What is Saturday, Sunday, or both.
This is a city in which a CM can walk in their CreditOne bank payment in.
What is Las Vegas, NV?
What is Las Vegas, NV?
What you should do immediately after identifying yourself?
What is identify the bank?
The last four of the debit card.
What is what you would have to verify to process debit card payment?
This is the Cease and Desist" code you would use if a CM tells you to they have an attorney and they give you all of the attorney's information including the Address and phone number.
What is a "CA"?
This person is your managers boss's boss.
This is the capital of Germany.
What is Berlin?
It's what you are required to advise the cardmember verbatim before providing any account information.
What is the call recording disclosure?
This is what you are able to give to the CM before verifying anything.
What is the name of the bank?
This is what you would do if a Spouse (No Restrictions) asks you to stop calling permanently.
What is a "Block/DNC Ever"?
This is how the monthly payments calculated on CreditOne bank accounts.
What is 5% of the balance or $30 whichever is higher.
This is the flag that is on Captain America's chest/upper body.
What is Puerto Rico?
This is the abbreviation for the state in which you must provide more than just you name to the CM.
What is MA.
These are the 2 sentences that you must leave out when reading the debit confirmations to the spouse or 3rd party.
What is, "Upon receipt of your next billing statement..." and "You have an additional $____ in available credit."
This is the "Cease and Desist" code which does not stop collections calls.
What is a CS?
This is what you call the process of waiving the remaining balance on a closed account that is all fees no principal.
What is a Small Ballance Fee Adjustment?
This is the country you are in, if you are looking at the ruins of Chichen-Itza.
What is Mexico?