Call Opening
These 2 things are needed for an RPC to be verified.
What is by saying the CM's First and Last name, and receiving an audible affirmative response such as YES.
The people who you can take a payment from.
What is anyone?
This happens when a payment is not made by the due date
What is assess a late fee
This is the action you must choose if a CM wants to pay you.
What is Make a Payment
This is considered a man's best friend.
What is a Dog?
3 things you should say once you get a clear "Yes" to an RPC.
What is identify yourself, Identify the bank and recite the Call Recording Disclosure.
You have to do this when a CM/Spouse (w/o Restrictions) or a valid POA wants to pay the balance in full.
What is read the payoff calculator.
This document is Generated on the cycle date.
What is the statement
This tab is clicked to see if a cm has saved payment information on file.
What is external accounts
What is Las Vegas, NV?
Recite the disclosure that must be given to the CM prior to giving out any account information.
What is "This Call may be monitored and/or recorded for Quality, Training and service improvement."
What does MPD stand for and what is another name for it?
What is Minimum Payment Due and The Cure
When a payment is scheduled past the due date but before the cycle date, What does this prevent and what consequence will the CM have.
What is prevents a 30-day impact and the consequence of a late fee assessed.
These 3 things must be clicked on the verification screen to get into the account.
What is Call type, read disclosure and identify who you are speaking with.
What city do the Aviators play for?
Las Vegas
What 3 things should you do to complete giving your facts on the table (FOT)
What is the reason foryour call, the MPD and ASSUME the payment.
These 4 things must be given, when a CM promises or pays less than the MPD.
What is the MPD, the remaining amount due, the next due date and the consequence.
The minimum amount due by what day to stop the roll and prevent a 30 day impact.
What is the past due amount by the cycle date.
2 places in Fusion an agent can find valid POA information.
What is associated people and priority notes.
This is the flag that is on Captain America's chest/upper body.
What is Puerto Rico?
When calling Massachusetts (MA) what information must you provide?
What is First and Last Name or First Name and agent ID.
These are the 2 sentences that you must leave out when reading the debit confirmations to the spouse or 3rd party.
What is, "Upon receipt of your next billing statement..." and "You have an additional $____ in available credit."
When an account is not paid by the cycle date, how does it impact the CM, The department and the agent?
What is 30-day impact, the departments roll rate goes up and the agent does not get the cure.
This is where an agent can find a CM's delinquency history
Customer Snapshot
What is the hardest natural substance on earth?
What is Diamond?