Collections Trivia

Pre-Authorized Payment

100

How much is the reversal fee when a pmt reverses due to NSF?

$20

200

After how many pmt reversals does SaskTel cancel PAP CoS?

After the 2nd pmt reversal, SaskTel will require a deposit instead

300

How many days after the bill cycle date, do we pull payment?

13-17 days after the bill cycle date

400

If a customer's bill runs on April 23rd, when will their automatic payment withdraw?

Between May 6th - 10th

General True or False

100

SaskTel sends out 10 notifications before suspending a wireless account due to non-payment. 

False, 6 notifications are sent prior to. (30 day bill msg, 45 day text/email, 51 day text, 60 day bill msg, 67 day call, 67 day text/email).

200

The restore fee is different for wireline vs. wireless.

True. The wireless restore fee is $60, wireline dryline $45, wireline 306 line $35.

300

SaskTel requires an email address to set up pre-authorized debit payments.

True, the email address field is mandatory as per Canadian payment association guidelines. 

400

You have to wait 24 hours when switching from pre-authorized credit, to pre-authorized debit.

True, we first have to wait for PAC to get removed, which gets processed in our systems the next day at 1pm.