Admin Questions
If the submission runs through AP successfully, what will the last screenshot look like in the AP screenshots?
It will say “congratulations, you’ve been approved for a loan….”
Can you run a College Ave IS sub through AP again if it crashes on the cosigner?
Yes
When you are reviewing the submission, which two rates are you checking to ensure they match in the Highlighted Product section?
PQ rate and FC rate
If the rates do not scrape back, what is your next step?
Visit the login page for the lender. Type in the external ID to login. Once logged in you can view the rates.
Do we create login credentials for College Ave IS submissions?
No
How do you investigate a rate discrepancy for College Ave?
You do not investigate - rates for college ave should match - if they do not, post to the #loan-ops channel for a sys ops team member to look into.
How do you add an external ID on the submission page if it doesn’t scrape back?
Scroll down to the external ID section. Click on the drop down menu to select the lender. Paste in the external ID number and save.
True or False: You cannot submit College Ave IS subs manually?
False -you can submit manually however you rarely need to do so.
Should rates automatically scrape back for this lender?
Yes
Assuming the submission ran through AP successfully, where do you find the external ID if it did not scrape back?
If the External ID did not scrape, go back to Autopilot and click on the second to last link (ending in .html)
Right click in anywhere on the screen in the new window and click ‘Inspect’
Command search for “0000” - filter through matches and find the 14 digit number that begins with “130000”