Decoding the Language
Institutional Efforts
Expert Opinion
Consequences of Confusion
100

This two or three letter acronym was mentioned by commenters as confusing. 

EFC, SAP, TA, or RA

100

Name one of the institutions that has created web pages defining campus terms.

Maryville College, Dartmouth College, or Western Illinois University

100

This associate vice president for instruction at the University of Georgia stated that language is a creature of tradition.

Naomi Norman

100

According to research by the U.S. Department of Education, these students graduate at lower rates than their peers.

First-generation students

200

This term is used for the invisible rules and unspoken expectations of college life.

Hidden curriculum

200

The idea for the University of Georgia's jargon handbook came from conversations with first-year students by this person.

Judith Iakovou

200

This Wichita State University assistant vice president for academic affairs said, “Are we building a campus that works for the grown-ups here, or are we building a campus that works for the student body we’re recruiting?”

Kaye Monk-Morgan

200

Misunderstanding institutional language can lead to this type of misstep regarding course deadlines.

Withdrawing after a deadline

300

The University of Georgia mailed a jargon handbook to the families of these students.

First-generation students

300

The University of Georgia's jargon handbook was available in English, Spanish, Korean, and this fourth language.

Chinese

300

This senior director of the Center for First-Generation
Student Success at NASPA said that incomprehensible lingo can "flare that impostor syndrome" for students.

Sarah Whitley

300

La'Tonya Rease Miles, director of the First Year Experience office, works at this University.

University of California at Los Angeles (UCLA)

400

This is the title of the administrator at a college who is responsible for the budget and payments.

Bursar

400

At Wichita State, the administration suggested changing the term "office hours" to this phrase.

Student hours

400

This research assistant at the University of Texas at Austin said that creating resources to define terms is "a little bit backwards".

Zachary W. Taylor

400

A commenter on a Facebook page focused on first-generation student success asked, "Why do we have so many freaking" these.

Acronyms

500

Laura Keane and her colleagues at uAspire found 136 different terms for this one type of student loan.

Unsubsidized student loan

500

This university in Utah has a website offering a terms and definitions page, including phrases like “Community Engaged Learning” and "Bursar's Office".

Weber State University

500

This assistant professor at Appalachian State University said that simplifying language is actually creating "lanes of access".

Sonja Ardoin

500

Kaye Monk-Morgan said that first-year students at Wichita State didn't understand the language used in the instructions and also in this course document.

Syllabus