Warranty
Know Your GM
EV Essentials
CMA
Potpourri
100

The standard factory Buick/GMC warranty.

What warranties is 3 year/36k comprehensive and 5 year powertrain?

100

The location of GMC pickup's towing capacity.

What is the label in the driver's lower door jamb?

100

The charging port all EVs are switching to.

What is the North American Charging System (NACS) or Tesla port?

100

1924

When was Carter Myers Automotive founded?

100

A technique used to gauge a buyer's commitment and uncover unspoken objections before presenting updated or final figures and asking for the sale.

What is a Trial Close?

200

5 years on new and 3 years on preowned with an app to file claims nationwide.

What is the Zurich Shield warranty?

200

The Multi-Stow Tailgate.

What is the Canyon's lockable, drainable, tailgate storage feature?

200

The type of electricity EVs use for propulsion.

What is Direct Current (DC)?

200

The Love It or Leave It Promise.

What offers a 3 day/250 mile return and up to 30 day exchange policy on preowned cars?

200

The most important question on any CSI survey.

What is "Would you recommend the dealership?" (Net Promoter Score)

300

Electric drivetrain components as well as diesel and Turbomax motors

Which factory warranties offer coverage up to 100k miles?

300
The difference in length between a Yukon and Yukon XL.
What is 15 inches?
300

A wear item shared with gas vehicles that is typically used at a slower rate.

What are brakes?

300

The amount of time it takes for an Employee ESOP to become fully vested.

What is 6 years?

300

Allows GM cars to be tracked, slowed and stopped by police.

What does OnStar's Stolen Vehicle Assistance do?

400

Coverage offered on leases for when the vehicle is turned in.

What is Lease Wear & Tear?

400

Over 750,000 of compatible mapped roads.

Where can customers drive hands-free with Super Cruise?

400

The trait of EVs that gives them better acceleration than their equivalent gas counterparts.

What is instant torque?

400

The original name of the company that preceded CMA.

What is The Stockdell-Myers Hardware Company?

400

The cost of loaned money with a lease.

What is a Money Factor?

500

$100 unless service is performed at a CMA location.

What is the disappearing deductible offered on some Zurich service contracts?

500

Makes your trailer invisible.

What does the Transparent Trailer View camera system do?

500

A unit used to measure EV battery capacity.

What is a kilowatt-hour (kWh)?
500

Brands that Colonial Auto Center used to sell but no longer.

What are Mercury, Mitsubishi, Suzuki, and Pontiac?

500

A technique used to overcome a price objection by presenting a lesser vehicle as an alternative.

What is the Takeaway Close?