Smart Scheduling
A patient is referred to us by Dr. Astruc and has macular degeneration. How should she be scheduled and with whom?
Low Vision
Dr. Segeleon
Why collect copays at time of service instead of sending a statement later?
Because chasing balances later increases workload, delays workflows, and creates difficult patient interactions.
All of them!
A patient calls for a refill on a rx medication. What information needs to be in the task?
RX Name:
Pharmacy:
If the pt wants to be followed up with.
What is the new Myopia Management spectacle lens called?
Stellest
After this amount of time an established patient is considered new again.
3 years
What is the purpose of a staff check-in?
To ensure every team member has a voice and is receiving the information they need in a timely fashion.
Which higher end CEC frame line do you frequently see on celebrities?
Tom Ford
Ryan received a task that a patient wanted to know which drop Dr. Stahr recommended. He looks in the chart and sees it was Optase Hylo Relief. What does he do next?
Message or call the patient to let them know the answer.
What insurances at CEC do we bill for "medically necessary cls"?
Eyemed VSP
NOT MEDICAL
A patient calls with new onset flashes and floaters what time of day should we try to avoid scheduling?
Why is it important to make a note of a conversation with a patient?
So that if the patient has follow up questions the next person can help. Also, CYA, notes help us know that you have indeed followed through.
Which Optase Product won Marie Claire's Best award?
Make Up Remover
Front desk
What new treatment is Dr. Pierce doing for Styes/Chalzions?
Corticosteroid injections
A patient was here for a comp in May and now wants to try contact lenses in June how do we schedule?
As a contact lens fitting only. Be sure to tell the patient about cl fitting fees.
Why should a patient buy glasses at CEC? (3 reasons)
-Experts
-Quality
-Remakes/Warranty Policy
What lens was created in conjunction with the leading headlight manufacturers to reduce glare from bright headlights?
Drivesafe
A patient calls stating that they were hit in the eye with a baseball and their eye is swollen. They want to know what to do. Who would the front desk send the task to?
No one, they should schedule for an in office visit.
What is a Visolux?
A handheld video magnifier (low vision aid)
If a patient purchases glasses in March and calls in December to say they believe that their vision has changed, how should they be scheduled?
Comp
Without clear structure and guidelines we would all be running in different directions. Everyone's opinion of "good" is different.
Bethany
Amniotic Membranes