COM 101 Exam #2 Chapters 10-13

Definitions

100

The vocal cues that accompany speech and includes tone of voice

Paralanguage, also known as vocalics

200

The study of touch

Haptics

300

This is known as one's eye behavior, which allows us to communicate without words and is the most prominent way to communicate than any other part of the face.

Oculesics

400

Define the performing stage of small group development

When the group focuses on completing the task at hand, while using problem-solving and decision-making techniques.

500

Define confirming and disconfirming messages

Confirming:communication that recognizes, acknowledges, and endorses another's existence.

Disconfirming: communication that signals a disregard or denial, and it suggests that the other is without value and is insignificant.

Theories

100

List two of the five Personal Relationship Theories

Social Penetration, Relationship Stage Model, Social Exchange, Uncertainty Reduction, and Relational Dialectics 

200

The theory that centers around the idea that change is constant, inevitable, and evident in all relationships.

The Relational Dialectics Theory

300

List the three strategies, within the Uncertainty Reduction theory, for gathering information in order to decrease uncertainty 

Passive, active, and interactive

400

List the five stages of Social Penetration Theory

Orientation, exploratory affective, affective, stable, and depenetration

500

Explain and define the Social Exchange Theory

This is the theory that is an economic model of relationship development as well as balancing costs and rewards. 

Key Terms

100

A claim that involves facts and views; however, it involves a call of action for audience members.

Policy claim

200

Extreme efforts that are made to suppress conflict and stop the input of any information that contradicts an established or dominant view

Group think

300

List the five characteristics of competent communicators

Empathy, self-disclosure, behavioral flexibility, defensive vs. supportive communication, and interaction management

400

What are three types of group member roles in small group communication? 

Task roles, maintenance roles, & self-centered roles

500

List five fallacies we discussed in class

Red Herring

Ad Hominem

Either-Or

Bandwagon

Slippery Slope

Verbal/Nonverbal

100

Define non-verbal communication

The behaviors and characteristics that convey meaning without the use of words

200

List two reasons how language is influenced by gender

Amount of talk, forcefulness of expletive, questions, tag questions, use of upspeak, use of qualifiers, interruptions, and positive feedback

300

This refers to the conventional and accepted definition of a word that is codified in a dictionary 

Denotative meaning

400

List three things nonverbal communication is influenced by

Age, gender, and culture

500

List and define three main rules for language

Semantic rules: how rules change overtime.

Constitutive rules: how messages are interpreted and establish permissible boundaries.

Regulative rules: Govern appropriate responses and behaviors in interaction.

EXTRA

100

A fallacy in which that because something or someone is popular, it is good and desirable-- the undisputed choice.

Bandwagon

200

The five stages of small group development

Forming, norming, storming, performing, & adjourning

300

The claim that asserts that something is true or false

Fact claim 

400

Explain the difference between value claims and fact claims.

Value claims: attaching judgement to a particular topic

Facts claims: asserts that something is true or false

500

List the four ways to set up and to make a policy claim in a persuasive speech

Problem-Solution

Problem-Cause-Solution

Comparative Advantages

Monroe's Motivated Sequence