Group Climate
The emotional environment or "feeling" of a group
What is group climate?
A word barrier that occurs when two people assign different meanings to the same word
What is bypassing?
Conflict where individuals agree but, because of poor communication, believe they disagree
What is pseudo-conflict?
The process of choosing from among several alternatives
What is decision making?
An analysis technique identifying internal strengths and weaknesses and external opportunities and threats
What is SWOT analysis?
This supportive behavior uses "I" language to summarize your own thoughts and feelings without judging others
What is description?
Nonverbal behaviors, such as eye contact, that help a group control the flow of communication
What are regulators?
This management style shows high concern for both self and others to find a "win-win" solution
What is collaboration?
The process of moving from an undesirable situation to a desirable one by overcoming obstacles
What is problem solving?
The principle that the source of 80 percent of a group's problems comes from 20 percent of the incidents
What is the Pareto Principle?
Response considered most disconfirming because it acknowledges the speaker but immediately shifts the topic
What is a tangential response?
Mistaking a conclusion you have reached for a factual, direct observation
What is fact-inference confusion?
A false sense of agreement that occurs when members are reluctant to voice objections
What is groupthink?
A method where all group members support and are committed to a final choice
What is decision by consensus?
A skeleton-like diagram used to visually examine the relationship between causes and their probable effects
What is a fishbone (cause-and-effect) diagram?
Taking dogmatic, rigid positions rather than remaining open to new information
What is certainty?
This listening style focuses on understanding and responding to others' feelings and nonverbal messages
Who are people-oriented, relational listeners?
A formula for expressing feelings: "When you do X, in situation Y, I feel Z"
What is the X-Y-Z formula?
The tendency for groups to make more extreme or dangerous choices than individuals would
What is risky shift?
A technique used to keep track of a complex task by listing events chronologically and identifying responsible members
What is PERT (Program Evaluation Review Technique)?
The degree of attraction and loyalty members feel toward one another and the group's goal
What is group cohesiveness?
The study of how close or far away we choose to be from other people and objects
What is proxemics?
he four destructive communication behaviors: Criticism, Defensiveness, Contempt, and Stonewalling
What are the Four Horsemen?
The final phase of group problem solving where members provide mutual support for the decision
What is reinforcement?
Technique that alternates individual analysis, information exchange, individual resolution, and group integration
What is the PROMOD technique?