In classical organizations, what direction does communication predominantly flow?
What is downward direction, as directives flow from management to workers
100
Which one of Maslow's needs can be described as "being all that you can be" or "being all one is capable of being"?
What is self-acutalization
100
Where on the managerial grid is country club management?
What is high concern for people and low concern for production (1,9)
100
What are the components of a system?
What is hierarchical ordering, interdependence, and permeability.
200
Which of Maslow's Hierarchy of Needs deals with the need of giving and receiving affection and regard
What is affiliation needs
200
What are the three types of communication?
What is task-related, innovation-related, and maintenance-related communication.
200
In which of Likert's systems is communication extensive in all directions?
What is System IV: participative
200
What are the directions of communication flow in human resources?
What is downward, upward, horizontal, diagonal
(Multi-directional)
200
This system process brings in raw materials, makes a product, and sends it back out to buyers.
What is Input-Throughput-Output
300
What are the primary components of Max Weber's principles of bureaucracy? (Hint: There are 7)
What is job specialization, centralization, clear hierarchy of authority, closed systems, rules as important, function of authority
300
True or False. Field of experience is an element of the basic communication process. The more overlap you within this element, the better the communication you will have with another person.
What is True
300
A research team conducted what studies to find how changes in the work environment affected productivity of factory workers
What is the Hawthorne studies
300
Which of Pfeffer's practices has teams that permit employees to pool information and create better solutions as well as enhance worker control over work processes?
What is self-managed teams and decentralization.
300
What is the theory that a system is more than the sum of its parts?
What is Holism
400
Describe what a manager in McGregor's Theory X and Y would be like?
What is Theory X manager believes workers are lazy, lacks ambition, and has to be led by the manager. Theory Y manager believes workers are creative and highly motivated to achieve the needs of the job.
400
Sally, who is a marketing associate for Microsoft, encounters her boss and asks him if she could take a leave of absence because of an illness. According to SMCR model, what communication channel is this?
What is face-to-face communication
400
For the human relations approach, what is the communication channel and style that are used?
What is face-to-face and informal
400
Which management style does Blake and Mouton believe is the best management leader approach and why is it the best?
What is middle-of-the-road management because it would maximize concern for both production and people
400
According to Weick theory of organizing, reducing this will result in sense making
What is Equivocality
500
What are the four features of McDonaldization?
What is efficiency, predictability, calculability, and non-human technology
500
The seven different ways of thinking about how communication works in the world that Craig proposed are called this
What is domains of communication theory
500
What is the order of the flowchart of human relations principles?
What is work factors -> satisfaction of high-order needs -> job satisfaction -> productivity
500
What are Likert's four systems of organizational forms?
What is exploitive authoritative, benevolent authoritative, consultative, and participative
500
Weick states that when sense making is effective, rules and cycles can be retained in the form of?