A(n) ________ is an expression of regret or sorrow for having done something or for something that has happened.
What is an apology
100
________ are substitutes for words.
What are emblems
100
In ________ listening, you attempt to feel as the speaker feels.
What is empathetic
100
In regard to emotions, ________ determine what is permissible in a situation.
What are display rules
200
A _______ functions as a way of relating to another person positively and immediately.
What is a compliment
200
________ is the study of spatial communication.
What is proxemics
200
At this stage in the listening process, you distinguish facts from opinions and identify any biases the speaker might have.
What is evaluating
200
According to the ________theory, an event occurs, you respond physiologically, you interpret this arousal, and you experience the emotion.
What is cognitive labeling
300
Nancy gets annoyed because her friend Susannah constantly tags her with cat memes on Instagram. Nancy needs to tell Susannah to stop violating the maxim of _______.
What is quantity
300
Jocelyn stood 6 inches away from Mary's face when she told her how angry she was. Jocelyn invaded Mary's ________ space.
What is intimate
300
Teresa was using _______ when she made comments such as "I see," "uh- huh," and "yes" during her conversation with Derrick.
What are back-channeling cues
300
Blowing up a small problem into a large one is called _______.
What is catastrophizing
400
According to ________ theory, you can develop close relationships in both face-to-face and online contexts.
What is social information processing
400
Leslie is listening to her boss Ron discuss an upcoming project. Leslie is trying to tell Ron an important detail of the project, but when Leslie tries to interject, Ron holds his hand up with his palm out to indicate, “do not interrupt.” This is an example of a(n)
What is regulator
400
Justin believes that only men have valuable things to say about sports, so whenever Britney starts talking about basketball, he tends to distort incoming messages. This is an example of which type of listening barrier?
What is biases and prejudices
400
During the path to achieving emotional competence, what is the first step?
What is developing self-awareness
500
_________ theory argues that the bandwidth of communication influences the degree to which the communication is personal or impersonal.
What is social presence theory
500
Rihanna focuses on saving money, working hard in college, and preparing for the future. Her time orientation is most likely:
What is future orientation
500
Future often uses words that would be unrecognizable to individuals outside his engineering career. These words would be considered:
What is jargon
500
The belief that expressing anger is healthier than bottling it up is called _______.