Listening Terms
This type of question allows for a variety of extended responses.
What are open questions?
This ranks first among communication activities.
What is listening?
A person who is concerned with assessing the quality of a message, focusing on accuracy and consistency, rather than understanding a message engages in this type of listening.
What is critical listening?
When a person responds only to the parts of the message that interests them, ignoring or rejecting everything else, they're engaging in this poor listening habit.
What is selective listening?
There are several types of this listening response which include agreement, offers to help, praise, reassurance, and diversion.
What is a supporting response?
The degree of congruence between what a listener understand and what the message sender was attempting to communicate.
What is listening fidelity?
These types of questions are disguised attempts to send a message, not receive one.
What are counterfeit questions?
What is relational listening?
This poor listening habit is when a listener takes innocent comments as personal attacks, projecting their own insecurities on others.
What is defensive listening?
This listening response shows that the listener wants to identify with the speaker, involves perspective taking, emotional contagion, and genuine concern.
What is empathizing?
The process of receiving and responding to messages.
What is listening?
These include information overload, personal concerns, rapid thought, and noise.
What are listening barriers?
What is task-oriented listening?
This poor listening habit habit happens when someone listens carefully to what is being said only to collect information for use in attacking the speaker.
What is ambushing?
When you engage in this type of listening response, you will provide feedback that restates (in your own words) the message you thought the speaker sent.
What is paraphrasing?
This occurs when we react to others' messages automatically and routinely, without much mental involvement.
What is mindless listening?
What is pseudolistening?
People engaging in this type of listening emphasize attending to the full message before coming to judgment, they want to hear details, and analyze an issue from a variety of perspectives.
What is analytical listening?
When a person manufactures information that wasn't part of the original story or message they are engaging in this type of poor listening habit.
What is filling in the gaps?
This type of listening response allows you to stay attentive and nonverbally responsive without offering any verbal feedback.
What is silent listening?
A response that appraises the sender's thoughts or behaviors.
Changing the speakers wording, offering an example of what you think the speaker is saying, and reflecting the underlying theme of the speaker's remarks are all approaches to this.
What is paraphrasing statements?
These listeners can frustrate others by appearing to find fault in even minor details.
Who are critical listers?
This poor listening habit is when the listener tunes out any topic they'd rather not deal with.
What is insulated listening?
While our most common reaction is to engage in this type of listening response, it often isn't helpful because it may not offer the best suggestion on how to act, it could insinuate inferiority, it allows the recipient to avoid responsibility, and it is often rejected because the speaker just wants to vent.
What is advising?