Chapter 1
At work, Sally believes her emails are effective, brief, and to the point, but her coworkers often have trouble understanding what she's trying to say. Sally is examplifying
What is communication bravado?
Your walk, posture, facial expressions, as well as what you're wearing, how you're moving, and the amount of eye contact you make are all examples of
What is nonverbal communication?
Technical words used by socialized groups
What is jargon?
The HURIER model acronym
What is
H -- Hearing
U -- Understanding
R -- Remembering
I -- Interpreting
E -- Evaluating
R -- Responding
Objects (furniture, jewelry, logos, etc.) characteristic of a particular culture or institution
What is an artifact?
As the sender of a message, you ______ information through a message channel to be ______ by the receiver.
What is encode; decode(d)?
Learning what counts as appropriate and inappropriate forms of communication falls under what kind of communication rule?
What is constructive?
_____ is the physical process of detecting sounds, while _____ is the decoding and processing of what you hear
What is hearing; listening?
True or false, references should be included on a resume.
What is false?
Rather than asking a superior for help on how to navigate a new workplace, you feel that you can get a better feel for the place by observing common practices. This information-gaining technique is known as
What is surveillance?
You and Rachel are having a conversation at the end of the work day, but all you can think about is how much you can't wait to get home and make dinner. Your inability to focus on the conversation is an example of
What is internal noise?
The impact of space on communication
What is proxemics?
Amy tells her friends a long, convoluted story about her day that includes so many small, irrelevant details that her friends have a hard time following the plot. What happened?
What is message overload?
You arrive to an interview to discover you'll be interviewed along with two other people to a ratio of 3 interviewers. What kind of interview is this?
What is a panel?
Telling a story about your weekend at the water cooler would be an example of
What is a narrative?
Being nervous about giving a presentation in class is an example of what kind of communication apprehension?
You put your pointer finger up to indicate to somebody that they should be quiet. This is an example of
______ listening asks you to evaluate the information being sent
What is critical?
The 3 part process to scripting an interview answer
What is
1. Answering the question directly
2. Backing up your answer with a specific example
3. Connect your answer back to the company
The level of knowledge a person has about others who differ in some way to themselves
What is cultural competence?
The KEYS to professional excellence
What is
K -- Know yourself
E -- Evaluate the professional context
Y -- Your communication interaction (monitoring your verbal and nonverbal cues)
S -- Step back and reflect
Raising your hand in class to indicate that you would like a turn to speak is an example of
What is a regulator?
These types of listeners prefer brief communication that is concise and to the point
What are time-oriented listeners?
The six stages of the job-seeking process
1. exploring
2. researching
3. applying
4. interviewing
5. following-up
6. negotiating
Social groups connected by shared history, identity, geography, or culture
What is ethnicity?