The most important stage of creating effective business messages
What is PLANNING
100
is most important when you use series or lists.
What is PARALLELISM
100
involves avoiding escalation and removing tension to focus on work objectives.
What is DEFUSING
100
updates to policies and procedures, notices of events, and other correspondences that apply to a group of employees and/or customers
What is ANNOUNCEMENTS
100
shorter blogs that contain just a few sentences, are part of most enterprise social networking platforms
What are MICROBLOGS
200
statements that can be relied on with a fair amount of certainty and can be observed objectively
What is FACTS
200
implies omitting needless words so that readers can rapidly process your main ideas
What is CONCISENESS
200
This type of communication is the primary form of written business communication.
What is EMAIL
200
The foremost requirement of any expression of sympathy is that it be...
What is SINCERE
200
involve ranking or assigning importance to things, such as projects, goals, and task.
What are PRIORITIES
300
refer to enduring beliefs and ideals that individuals hold.
What is VALUES
300
allows for faster processing because most people’s natural thinking occurs in this way
What is DOER-ACTION-OBJECT
300
recipients are more likely to perceive messages with an intended positive emotion as neutral
What is NEUTRALITY EFFECT
300
requests for other companies to compensate for or correct the wrongs or mistakes they have made
What is CLAIMS
300
recipients are more likely to perceive messages that are intended as neutral as negative
What is NEGATIVITY EFFECT
400
statements that are reasoned or deduced based on facts.
What is CONCLUSIONS
400
these allow your readers to comprehend your ideas more easily
What is SHORT SENTENCES
400
violation of respect and consideration in an online environment based on workplace norms
What is CYBER INCIVILITY
400
these typically include specific—often step-by-step—guidelines for accomplishing particular tasks
What is DIRECTIONS
400
nonresponse to emails and other communications.
What is CYBER SILENCE
500
the overall evaluation the reader perceives the writer to have toward the reader and the message content
What is TONE
500
Workplace terms that become trite because of overuse
Can stir negative feelings among some readers
What is BUZZWORDS
500
emails or other digital communications with “hostile intentions characterized by words of profanity, obscenity, and insults that inflict harm to a person or an organization.”
What is FLAMES
500
This includes acknowledgement of an offense, an expression of regret, acceptance of responsibility, and a commitment that the offense will not be repeated
What is APOLOGY
500
Developing __________ messages quickly does not mean abandoning the writing process of planning, drafting, and reviewing .