Keeping Score
NPS
Net Promoter System or Score
IR
Infrared
XOE
Xfinity Order Entry
IP
Internet Protocol
P&L
Profit & Loss
eNPS
Employee Net Promoter Score
Positive Identification
ECM
Enterprise Case Management
IE
Internet Essentials
ROI
Return on Investment
pNPS
Product Net Promoter Score
WFX
Workforce Management
ULM
Unified Leads Management
SSID
Service Set Identifier
KPI
Key Performance Indicator
rNPS
Relationship Net Promoter Score
PIXEL
Picture Element
NWT
National Watchtower
HTML
HyperText Markup Language
OKR
Objectives & Key Results
tNPS
Transactional Net Promoter Score
CIMDEF
Comcast Internal Meanings and Definitions
ACSR
Advanced Customer Service Representative
DOCSIS
Data Over Cable Service Interface Specification
EBITDA
Earnings Before Interest, Taxes, Depreciation, and Amortization