Acronym
RF
Radio Frequencies
Application that gives technician the ability to view jobs, add/remove equipment, check premise health, etc.
Tech360
Device that allows customer to control X1 through vocal commands.
Voice Remote
Tech is prompted to ____ when 10 minutes into current job.
Update ETC
Required DOCSIS for gigabit speed customers
DOCSIS 3.1
PHT
Premise Health Test
App used to enter in technicians time worked.
UKG
Two most common error code types on X1
XRE RDK
Name for the menu icon represented by 3 horizontal lines.
Hamburger Menu
Factory reset sequence for XR15 remote.
Hold A and D until green light flashes then enter 981.
HDMI
High Definition Multimedia Interface
Program used to request repair from network/maintenance technicians.
RTM
This button is a shortcut to accessibility settings.
B Button
Used if the Line of Business does not require actual equipment?
Placeholder
Pairing code for Vizio TV's
11758
DTA
Digital Transport Adapter
Mobile program used to view current signal levels as well as historical signal levels for customers docsis devices.
Mobile Scout
This device now allows recording if the customer has the coding for Cloud DVR functionality
XG2
Moca Phy rates are given in this unit of measurement
Mbps
Password for XM1 meter wifi
defaultkey
ICFR
In-Channel Frequency Response
Program used to update firmware of customers equipment.
Einstein
This button sequence will access the diagnostic menu on X1
Hold exit for 5 seconds
Down
Down
2
Location of speed test results on customers connected devices as well as RSSI levels.
WiFi Tab
Chad's favorite drink
BANG Energy