Mobile
What is the price of a By the Gig Plan?
$20
What is the lowest speed we offer?
150 mbps
What is XOE?
The Xfinity order entry application that we use
What is the name of the smallest cable package?
Choice TV
What are the names of both Home Security Packages
Xfinity Smart Home
Xfinity Home Security
What is the price of a Unlimited Line Premium?
$50
What is the actual speed for the gigabit extra speed?
1,300 mbps
Where do you access XOE from?
XOE is accessed from Einstein from the Services drop down
What is the name of the highest cable package?
Ultimate TV
What is the price for Xfinity Smart Home?
10 per month
What is the price of an Unlimited Line?
$40
What are some basic discovery questions that you could ask the customer?
Who is your internet provider?
How much do you pay?
What is normally sent to the customer once the agent has everything ready in XOE?
Customer Order via Email or SMS
What are some channels that are in the Sports & News TV? At least name 2
Golf Channel
Tennis Channel
NFL Channel
NBA TV
Do you need to buy the equipment separately for Xfinity Home Security?
Yes. Equipment is sold separately.
How much Gigs of data do you receive with an Unlimited Line?
30 GBS
What is the highest NOW Internet Speed?
200 mpbs
Is the XOE the only option when it comes to Mobile Entry?
NO. You can go through XM360
What is the price of the XUMO box?
It is a one-time $15
What are three things that is included in Xfinity Home Security that is not included within Xfinity Smart Home?
Professionally-monitored solution
Battery backup
Cellular data
How much would it cost a customer if they want 3 unlimited lines and 2 by the gig lines?
$100
In which Divisions is the 800 Mbps not offered? Central Northeast or West division?
Central Division
What all applications do you need up to access XOE?
VPN
Einstien
What all comes included with the NOW Streamsaver service? List All
Peacock
Apple TV
Netflix
125+ Channels
What is the cost of the Xfinity Smart Home indoor camera?