Outreach Say What?!
What Subject Line should you use for the manual rejection emails?
ComEd EV Rebate Reservation Application CE-A-XXXXXX
When ICF has confirmed all information listed on the application for the customer matches their records, the correct format for ICF verification Notes should be _____.
XX/XX/XX: ICF Verified (date in column A). INITIALS
The Fleet Quantity should match the _____ listed on the application.
number of vehicles
The correct naming convention for the VIN Decoder screenshots during the Voucher Reservation stage is "_____".
When sending a manual rejection email, you will c/p the dealer's email address from which tab in the application?
Vehicle/Charger
Use the ______ to confirm the LI/EIEC eligibility of a customer's business location.
Registration Address fields
The dealership must submit one _____ for each vehicle listed on the Voucher Reservation application, and should match the Fleet Quantity.
Proof of Order/Order Agreement
Whose name should be saved to the Assigned field once you have marked the application as 'QC Ready'?
Natalia Peters
When sending a manual rejection email, you should c/p the dealer's email address in the ______ field of the email.
Additional To
Name (3) exceptions to the ICF verification errors.
Double unit/suite number reflected on the ICF verification report, but is listed as a single digit/letter on the application
The ICF report reflects 'unit', whereas the application lists 'suite'
The street address has been abbreviated (i.e. S vs South)
The ICF report includes "STO" or "BLDG"
Listed in Individual's name confirmed on SoS Biz Entity Search
The application lists (3) vehicles as the Fleet Quantity, and provides (3) separate Order Agreements that reflect (3) different VINs. How many VIN Decoder screenshots should be uploaded by the processor to the Box Manager?
3
Leave _____ in the Processor field when updating to 'QC Ready' for a Voucher Reservation.
your/my name
You should only transition to which statuses after a rejection email has been sent?
Incomplete
Which fields on the application would reflect 'Yes' for an application to be considered "self-attestation"?
Only Operates in LI/EIEC
The dealer _____ submit a rebate voucher for both a New and Used/Pre-owned vehicle on the same Voucher Reservation application.
cannot
When leaving Notes on the application, you should leave the most recent notation on the _____ of the list.
top
If there is an error listed in column AA "Rebate Reservation Voucher Application Approval/Denial" of the ICF verification report, follow-up with the dealer according to which SOP?
ICF Account Verification
'ICF Verified' means the customer's business name, address, and account number listed on the application matches what is provided on the ComEd commercial account. This will be confirmed by a date listed in which column on the ICF Verification report?
column Z/Date Approved by ICF
The dealer wants to apply for a rebate for (1) MDV and (1) LDV. How many applications would they need to submit?
2
Once an application is ready to be QC'd and does not require any additional follow-up from the dealer, you should ______ status before Assigning to 'Natalia Peters' and updating the Notes to include 'QC Ready'.
leave it in Submitted/Resubmitted