Show:
Check-in& Check-Out
Third Party Companies
Choice Hotels
Policy&Procedure Seva & Choice
Property Knowledge
100
What are two things that are needed to check someone in
I.D and CC
100
What are 4 third party rate codes?
LEXP,SAPR,BOOKING, Agoda
100
What brand standards are we under?
CHOICE HOTEL
100
where can you find the Emergency Procedures and reports
Front Desk binder and choice reports
100
what exit and highway are off of?
I-30 &Cockerell hill
200
You have a person saying they have reservation for today but you don’t see them in the system what are some reason why?
Wrong date, under a different name, and wrong property
200
What must you collect for all third party reservations?
INC CC
200
What 5 items do we provide to a guest complimentary?
Tooth paste & brush, deodorant, shower cap, slippers, razor& cream , comb, sewing kit, makeup remover
200
What holidays do we receive holiday pay?
New year’s, memorial day, July 4th labor day, thanksgiving Christmas
200
what accounting system do we use
Innflow
300
How do authorizations work in choice?
1st night plus 10.00 , upon check in the remaining room nights
300
Shows the company name, phone number/fax number and reference number as well.
what is the IATA
300
How long do we keep the refresh water station out
3pm-9pm
300
What hotel amenities can workers use?
NONE
300
what side does your name tag go on
opposite side of the logo
400
Where can you find Block rooms, room routing, 10 rm qualification, contract, auto rm assignment ?
Group Master
400
What is the only card type you cannot authorize?
VIRTUAL/ MERCHANT CC
400
A form that shows that we compensated a guest
What is reimbursement form
400
personal Hygiene consists of what?
Clean, free of offensive odor and neat
400
what are our pool and fitness center hours
10-8, and 6-10pm
500
Give three Local Negotiated rates.
LDAA,LHOSP,LGES
500
A third party reservation no shows, what would you look at to know how much to charge?
: cancellation policy
500
How many brands does choice have under its banner?
11 Brands
500
When should request off be given?
30Days prior to the week requested
500
When you submit dry cleaning to signature hospitality, who do you call before 7:30am
WEST