Listening
Which is considered a barrier to listening?
a) positive attitude
b) lack of confidence
c) ethnicity
d) boredom
d) boredom
Which explains how people develop relationships by sharing information that starts out basic and becomes increasingly more private?
a) social information processing theory
b) social exchange theory
c) communication privacy management theory
d) social penetration theory
d) social penetration theory
What refers to the way that we engage in and address disagreements with our relational partners?
a) conflict
b) productive conflict
c) conflict management
d) negotiation
c) conflict management
Which would be considered a group?
a) customers shopping at a retail store
b) the members of your campus safety board
c) registered voters in California
d) patients waiting in a doctor's office
c) registered voters in California
The ability to direct or influence others' behaviors and thoughts toward a productive end is called:
a) control.
b) power.
c) leadership.
d) authority.
c) leadership.
Which is true of relational listeners?
a) They focus on tasks.
b) They carefully evaluate what they hear.
c) They have others’ feelings in mind.
d) They are concerned with efficiency.
c) They have others’ feelings in mind.
Jon is frustrated because he feels that after two years of dating, he and his romantic partner have fallen into a rut. Their relationship is comfortable, but he feels like they do the same things day after day. Jon’s frustration MOST likely involves which dialectical tension?
a) openness versus closedness
b) autonomy versus connection
c) predictability versus novelty
d) similarity versus difference
c) predictability versus novelty
Which form of provocation includes someone insulting you for who you are?
a) irresponsibility
b) identity threats
c) aggression
d) passivity
b) identity threats
The fundamental group that influences your sense of self and belonging are called your:
a) teams.
b) support groups.
c) secondary groups.
d) primary groups.
d) primary groups.
Which type of power stems from a leader's ability to threaten or harm others?
a) reward
b) referent
c) legitimate
d) coercive
d) coercive
What type of listeners carefully evaluate what they hear?
a) critical listeners
b) task-oriented listeners
c) relational listeners
d) close listeners
a) critical listeners
Problems with work or money that contribute to the declining stage of a relationship are BEST identified as:
a) unmet expectations
b) uncertainty reduction
c) interference
d) uncertainty events
c) interference
An atmosphere of mistrust, suspicion, and apprehension characterizes which kind of communication climate?
a) cold
b) defensive
c) supportive
d) uncertain
b) defensive
Which is TRUE of groups as their size grows?
a) Groups become less effective at accomplishing their goals.
b) Interaction between group members becomes more formal.
c) Interaction between group members consumes less time.
d) The communication between group members becomes more intimate.
b) Interaction between group members becomes more formal.
Dan's high school physics professor is amazing. He is charismatic and his students admire and respect him so much that they work harder in his class than they do in any other. What type of power does Dan's teacher appear to have?
a) reward
b) legitimate
c) referent
d) coercive
c) referent
Selective listening tends to occur when we:
a) argue with the speaker without fully listening to the message adaptor.
b) focus only on information that interests us and disregard other messages.
c) listen in order to control the communication interaction.
d) fail to pay attention to the emotional content of someone’s message.
a) argue with the speaker without fully listening to the message adaptor.
Which stage of a relationship occurs when partners become more intimate and move their communication toward more personal self-disclosure?
a) intensification
b) stable
c) exploratory
d) initiating
a) intensification
Which is a competitive style of conflict management that involves seeing conflicts as something to win or lose?
a) obliging
b) indirect fighting
c) direct fighting
d) verbal aggressiveness
c) direct fighting
Which is a cause of communication apprehension in a member of a group?
a) assertiveness
b) aggressiveness
c) balanced participation
d) status differences
d) status differences
A leader who controls a group's communication by conveying specific instructions to its members uses which leadership style?
a) participative
b) laissez-faire
c) achievement oriented
d) directive
d) directive
You go to your sociology class to turn in your paper, but you still need to do a final review for the Spanish test in your next class. Ultimately, you end up making eye contact and nodding your head while your sociology professor lectures, but instead of listening you’re reviewing Spanish vocabulary words in your head. We would characterize your listening behavior as:
a) monopolistic listening.
b) selective listening.
c) pseudolistening.
d) insensitive listening.
c) pseudolistening.
What type of strategies for uncertainty reduction involve interaction with a third party?
a) active
b) passive
c) interactive
d) aggressive
a) active
When Christina brings home a low math grade on her report card, she is greeted at the door with disapproving looks from her parents. At the dinner table, both of her parents are silent as they eat, and neither responds to her comments. Based on this information, what type of culture(s) would we infer that Christina lives within?
a) masculine
b) feminine
c) individualist and low context
d) collectivist and high context
d) collectivist and high context
When Kelly and Amber were working together on their class project to promote paper recycling, Amber offered up great ideas and was ready to work tirelessly. However, Kelly noticed that Amber’s behavior changed once they joined a large group of students who were organizing an Earth Day project on campus. In the large group, Amber was quiet and seemed unmotivated. Amber’s behavior appears to be an example of:
a) diffused responsibility.
b) forming.
c) storming.
d) social loafing.
d) social loafing.
Which type of leader is a vibrant, likable communicator who generates a positive image among his or her followers?
a) visionary
b) transformative
c) directive
d) charismatic
d) charismatic