General Communication
When a sender sends a message and the receiver responds.
What is two way communication?
A set of expectations associated with a particular responsibility
What is a role?
6
How many rules are there for effective dialogue?
When you attach meaning to what you have heard?
What is listening?
Don't force feedback on others.
What is Rule # 1 of effective feedback?
Posture, eye contact, head nods, facial expressions are all examples of
What is non-verbal communication?
A written or unwritten rule of a group
What is a norm?
Who encodes a message by putting their ideas and emotions into words.
What is a sender?
When you express your intention with "I" words, ask inviting questions and make inviting statements.
What is Rule #1 for effective listening - Communicate your intention to listen?
You should be open to this, ask for it and it helps with comprehension.
What is feedback?
Anything that interferes with the communication of a message.
What is noise?
Behaviours associated with being a good or helpful group member
What is functional behaviour?
They interpret the words of a sender to understand their ideas and emotions conveyed.
What is a receiver?
When you actively listen, listen with your ears, heart, head and whole body.
What is Rule #2 Listen with your whole person?
Performance reviews and constructive confrontation in conflict situations are exceptions of....
What is Rule # 1 Don't force feedback on others?
Physical, identity, social and practical are all examples of.
What are the 4 reasons for communicating?
Negative behaviours that cause an individual to become a harmful group member
What is dysfunctional behavior?
Making or writing a statement. explaining the rationale for that statement, showing application to other situations or “real life use”.
What is I.C.E.framework?
When a receiver paraphrases to restate what the sender said and to ensure understanding.
What is Rule # 3 paraphrase the feelings and ideas of the sender.
When you speak in generalities you are not following this rule.
What is Rule # 2 of effective feedback (target specifics not generalities)
Physical, psychological and physiological are all one of these.
What are the 3 forms of noise?
Sharing ideas, seeking ideas, suggesting directions, summarize progress, checking comprehension and motivating the group are the six helpful actions for....
What is a task role?
A face to face conversation between two or more people.
What is dialogue?
Communication success includes: speaking effectively, giving feedback effectively and
What is listening effectively?
Offer options, help others see the options apply to
What is Rule # 3 of effective feedback (offer options not advice)?