Work Center Operations
Impactful Events
Tasker Tracking
Customer Service Etiquette
Sq Manning Document
100

The first person you speak to for work related issues.

Who is your supervisor?

100

What CCRI stands for.

What is the Command Cyber Readiness Inspection?

100

The group uses this to disseminate taskers.

What is TMT?

100

This is how you should conduct yourself at all times, towards all customers.

What is with professionalism?

100
The primary location in which personnel status must be documented. 

What is the Sq Teams Manning document?

200

The flight which develops long term planning and requirements.

Who is SCX?

200

Also known by the acronym ATO, this allows the base network access.

What is the Authority to Operate?

200

A multi-faceted Microsoft platform which provides the capability to remain connected and access shared content. 

What is TEAMs?

200

You should do this to ensure you've accomplished what the customer requires.

What is follow-up?

200

You can project leave here aside from the Sq Manning Document

What is leaveweb?

300

The work center that is responsible for resolving most tier 1 and tier 2 customer issues.

Who is SCOS?

300

The POC for each base CCRI (inspection.)

Who is the base comm squadron?

300

You provide this to set due dates/deadlines.

What are suspenses?

300

This document provides the information to ensure clear, written and spoken communications 

What is AF Handbook 33-337 (Tongue and Quill)?

300

You need this in order to take leave

Leave authorization number