Editing/Professional Writing
Why is it important to edit professional writing?
- spelling, grammar, punctuation
- formal/professional
-professional image
What is an incident report?
An incident report is a written report of an incident that has occurred in the workplace.
What does SOP stand for?
Standard Operating Procedure
COMM62 focuses on the four key areas of on-the-job communication:
COMM62 will focus on the four key areas of on-the-job communication: Listening, Speaking, Reading, and Writing.
Give an example of a professional closing.
Respectfully yours,
Sincerely,
Thank you,
What acronym do we use when trying to remember coordinate conjunctions?
FANBOYS
What is the primary purpose for writing an incident report?
The primary purpose of writing an incident report is to learn from the mistakes and prevent the recurrence of the same kind of incident in future.
Name two benefits of having a standard operating procedure in the workplace.
Standard Operating Procedures are essential for businesses because:
•They provide detailed procedures for various operations related to your business ( administration, safety, training, equipment)
•It guarantees the consistency of process, people, and product.
•Creates an efficient work environment that is continuous and uninterrupted.
•SOPs can assist in the training process.
•Success Criteria and Checklist for Employees.
Name two examples of a time when you may use listening skills in your profession.
•Listening actively to our employer/customers
•Nonverbal communication
•Body language from colleagues and customers
•Following instructions
•Handling criticism
•Using telephones and cell phones
•Participating in meetings
Being perceived as professional takes a lot more than just being able to do the physical part of your job well. Name two things you can do to present yourself in a professional manner.
Image can be conveyed as professional by the way that you dress, the way you write, the way you speak, the way you respond to others and the way others speak about you.
What does the acronym WOVEN stand for?
•W=written
•O=oral
•V=visual
•E=Electronic
•N=non-verbal
Name three different circumstances where an incident report necessary?
•When an employee, customer, or visitor is injured, or you feel their safety is threatened.
•When an incident/accident causes property damage (equipment, physical property)
•An incident that is caused by negligence of another party.
When determining your goals for writing an SOP, what should you consider? (Name at least 2)
•“Why am I creating this document?”
•How will SOP make things more efficient for employees and teams?
•How will the SOP assist in meeting client needs?
•In what ways will the SOP impact the company?
List two examples of times when you may use speaking skills in your profession.
•Talking with co-workers, supervisors, and clients
•Group dynamics
•Communicating ethically
•Public speaking
•Leading meetings
•Interviewing
•Delivering bad news
•Workplace diversity
•Conflict management
Give an example of a time you may need to communicate using technology in the workplace.
quotes, emails to clients/employer, social media, advertising.
When you write a description, you need to think about the kinds of descriptive detail you can provide. Provide some examples of descriptive details. (At least 2)
•color height width
•shape weight materials
•texture width location
•depth amount pattern, design
•ingredients age subparts
•length finish smell
• temperature moisture content methods of attachment
In incident report writing we use cause and effect pattern of development. Give an example of cause and effect.
Examples may vary.
Example: I got a ticket because I was speeding.
What types of words should writers consider using when writing a process analysis? Hint: These words carry the reader from one idea to the next.
Transition words
List two examples of when you may use reading skills in your profession.
•Reading to find information
•Reading construction-related business correspondence (emails)
•Following directions
•Understanding visual aids (including tables, charts, maps, and Web pages)
•Reading blueprints, isometrics, orthographics, and schematics
What is the purpose of a Communications course when you are taking a Trade?
answers may vary
What are the elements of a professional email? Name at least 3.
Professional and Relevant Subject Line
Professional Greeting
Thank the person you're writing to
State your purpose
Closing Remarks and Call to Action
List 5 parts of an incident report.
Purpose of the incident report.
Events leading up to, during, and following the incident.
Those involved in the incident.
First Aid information.
Corrective Actions
Summary
Contact Information
When writing an SOP, why is it important to list background information, advice, or safety related information?
List two examples of when you may use writing skills in your profession.
•Writing for a variety of purposes (persuasion, direction, summary, evaluation)
•Filling out forms (estimates)
•Formatting business documents properly
•Writing field and progress reports
•Incident Reporting
•Social Media Posts
•Professional Emails
•Business Ads
•Job Search: Resumes and Cover Letter
What is the program that you are expected to submit your assignments through?
What else can you do on _____?
Blackboard
Check class announcements/cancellations, emails