Claims Center Skilling Review
I am the skill that is added to CSAs when they successfully complete Claims Center training
What is skl_ClaimCenter?
I am the gallery program that runs the creates error reports for the COA Tool...
What is Alteryx?
I am the new destination for all training documentation, rather than CSI...
What is Learning Hub?
CSAs utilize me when no one is riding to my Rescue
What is Parachute, or HONK offline?
I am the application used to connect people's laptop to Farmers networks.
What is Cisco Any Connect VPN Client?
I am the skill value that represents the default skill profile for someone who can receive both Multi and Claims Center calls
What is 10 or level 10?
I am the activity code that tells the COA Tool to turn a Claims Rep off of vacation mode
What is COA - Turn on Assignment?
I am the new destination for the supervisor probability chart views, rather than on the CSI leadership tab
What is Manager Portal OR Contact Center Leadership Resources page?
CSAs utilize me when the HERO database is unavailable to file FNOL claims
What is Desktop Loss Report?
According to the daily call report for 4/8, what site had the highest amount of CSA unplanned absence hours?
Who is Grand Rapids?
I am the skill value that allows a CSA (new hire or not) to be a destination for only Claims Center calls.
What is 3 or level 3?
I am the activity code that tells the COA Tool to turn a Claims Rep on for vacation mode
What is COA - Cut Off Assignment?
I am the new destination for the CSA probability chart views, rather than on the CSI general information tab
What is Claim Contact Center page within Explore the Org --> Workforce Management Section?
CSAs utilize me when ClaimsCenter is unavailable to file FNOL claims
What is Desktop Loss Report?
I am the ticketing destination for a critical Intradiem Issue?
Who is the Help Desk?
What group is 100% ClaimsCenter trained and handles non phone work?
What is the chat team?
I am the IEX Agent Data Value that tells who is active in Claims Center, but not receiving claims via assignment group rules
What is "Yes - Off Assignment"?
I am the authentication platform that provides access to Workplace...
What is OKTA?
If the internet is not available in all contact centers, what type of customer or caller suffers the most until we can transfer calls elsewhere?
What is Roadside Assistance customers?
When a business critical issue is encountered for Quest, who is the first person we have listed as an emergency contact for technical issues?
Who is Jim Fouch?
Who, if anyone, is not Claims Center trained?
Who is someone on LOA?
I am the source for the supplemental query that translates names into IDs
What is ODS or ClaimsDataMart?
If I wanted to view the Call Volume Map, where would I go?
What is CSI - it's still there!
If IVR self service is unavailable, what is the expected metric impact to the contact center?
What is extra Status calls to the contact center?
When there is need, who is the first person listed that can unblock a chat IP address?
Who is Yaj Batra?
I represent an additional action needed for the skill audit to know a CSA is Claims Center trained
What is change IEX Agent Data Value for ClaimsCenter Trained to yes?
I am the program language that allows created commands to be run for the COA BOT
What is Python?
What is the name of the Workplace Group for only WFM staff to view?
What is Claims WFM?
I am the name for the data connector between CERTn and the IEX 7.1 Cloud WFM....
What is NICE Data Explorer or NDE?
I am a way to perform up to 50 actions at once, as long as the numbers are sequential and the skills are the same.
What is Avaya mass skill change?
I represent an additional action needed to know if a Claims rep should be receiving assignments in Claims Center or not
What is change IEX Agent Data Value for ClaimsCenter Active to yes?
What information is found in column A of the COA Tool's Maintenance Relevant documents?
What is the GEMS ID?
Fill in the blank. "To change the status of the stoplight click the BLANK and select “Edit Item” (similar to items in the Skill Change Request form)."
What is ellipsis or three dot icon?
I am known by two names, one for CSAs and one for the OCR CR Field to schedule inspection appointments. What is my vendor's name?
Who is Cognizant?
I am step 4 on the checklist that keeps everyone calm if the Command Center cannot get in the building.
What is communicate with Scheduling?