Don't Say Anything
It can affect a message, and how a message is received.
What is nonverbal communication?
The unit, the caller, the speaker, and speaker's title
What are 4 components of professional telephone answering protocol?
Reduce outside distractions, and background noise
A communication system that uses a series of hand gestures, and facial expressions.
What is American Sign Language (ASL)?
They are involuntary, and can happen within 0.04 second!
What are microexpressions?
Lines of authority
What do organizational charts identify?
Do not stand in front of a light source, or a window
What is the nursing assistant's best approach when communicating with a patient who is visually impaired?
Braille
What is a communication system that uses a series of raised dots to represent letters and words?
Micro-expressions are a result of two specific emotional components
What is 1) conscious suppression and 2) unconscious repression?
The primary purpose of an organizational chart
What is a guide for effective communication?
Give the patient time to respond, or formulate his thoughts into words
What should the nursing assistant do when a patient pauses frequently, or has periods of silence, before responding?
A, B, C, 1, 2, and 3
What are examples of symbols?
Micro expressions occur on everyone around the world.
What is UNIVERSAL?
deafness, blindness, aphasia, patient disorientation, or cultural obstacles
What are examples of communication impairments?
The nursing assistant, the nurse, the doctor, and the patient. Red Sox!
What are examples of interdisciplinary team members? Who won the 2018 World Series?
Skilled communicators who have a working knowledge, and understanding, of medical terminology
Who are medical interpreters?
The three ways that information can be sent
What is orally, written, and body language?
Inform the patient you are leaving the patient's room
What should the nursing assistant do before leaving the room of a visually impaired (blind) patient?
Proof of care, and a basis for billing services to health insurance
What purpose does documentation serve?
communication professionals who may speak different languages, or even sign language
What are interpreters?