Consumer Rights
This law protects Australian consumers by guaranteeing rights when buying goods and services.
What is the Australian Consumer Law (ACL)?
A plan for managing income and expenses.
What is a budget?
Money kept in a bank account for future use.
What are savings?
A card that allows you to borrow money up to a limit to make purchases.
This is used by businesses to promote products and persuade consumers to spend money.
What is advertising?
A product must be safe, durable, and free from defects; this is known as this guarantee.
What is acceptable quality?
Money received regularly, such as wages or allowance.
What is income?
This is the extra money a bank pays you for keeping money in your account.
What is interest?
This type of card uses your own money directly from your account.
What is a debit card?
The amount of money a consumer must pay to buy a product or service, which can influence their decision to purchase.
What is price?
If a product has a major problem, the consumer is entitled to this, which may include getting their money back.
What is a refund?
These are regular amounts of money you must pay for services like electricity, water, or internet.
What are bills?
This type of bank account is used for everyday purchases.
What is a transaction account?
This is an electronic bill payment system in Australia that allows you to pay bills directly from your bank account.
What is BPAY?
This factor considers whether a person is male, female, or non-binary, which can influence their spending choices.
What is gender?
Businesses must not engage in this type of behaviour that deceives or tricks consumers.
What is misleading conduct or false advertising?
Money you spend on things you need or want.
What are expenses?
This is money borrowed from a bank or lender that must be repaid over time, usually with interest.
What is a loan?
This is the physical form of money, like coins and banknotes, used for transactions.
What is cash?
This factor relates to how old a consumer is, which affects the types of products or services they are likely to buy.
What is age?
This organisation helps enforce consumer law in Australia and protects consumers.
What is the ACCC (Australian Competition and Consumer Commission)?
Money you have left after spending and saving.
What is a disposable income?
This is a machine used for cash withdrawals and deposits.
ATM (Automated Teller Machine)
This is a payment method that lets you use your smartphone or smartwatch to make purchases without cash or cards.
What is a digital wallet (or Apple Pay)?
This factor involves how well a business treats its customers, which can affect whether someone chooses to buy from them again.
What is customer service?