Assess Eligibility
In which section of SF can we locate whether or not a client is eligible for a Coinbase account?
Eligibility and Risk Rating section
_____ is a customer account information tool used during onboarding review to check for duplicate accounts and identity risk.
Admin
The purpose of ___________ is to reduce the amount of information and documentation required by a few types of applying entities, as a result of reducing the number of agent steps required by the application.
Simplified Due Diligence
True or False: Commerce clients have separate, stand-alone Client Agreements.
FALSE
Both CLEAR and Refinitiv screenings are run for the applying entity:
INC
Trustco
On rare occasions, Sales or Account Manager nay add notes to a case requiring your action. Notes can be found in which section of SF?
Related List Quick Links
True or False: Clients are required to describe their business in a free text field within the application.
TRUE. This shows up as the Business Description in the BOA which you need to confirm aligns with the client's response in the Industry and Business Type fields.
Refer to Step 2B under Business Description Clarity
The________ section of the BOA will conveniently show you what items or documents are required for review based on Legal Entity Type and other questions from the application. This means you don't have to memorize all the information in this chapter step for each application type.
Eligibility and Risk Rating
Client agreements are sent through ________. Tax documents, Authorized Representative List (ARL) and Authorized Users List (AUL) are sent via ____________.
Ironclad; DocuSign
CLEAR screenings are valid for _____ and can be used for multiple applications. On the other hand, Refinitiv screenings are valid _____ and can be used for multiple applications.
six months ; forever
In checking for duplicate/related applications, using the ___________ cited in BOA, run a general search in Saleforce to find any related records to the client.
Legal Entity Name
* Legal Entity Name
* Applicant's Name
* Account holder's email address (exchange only)
Certification of Incorporation is a document serving as a license to for a company or corporation that's issued by a state government or, in jurisdictions, by a non-governmental entity/corporation. What are the requirements of a good Certification of Incorporation?
Exact legal entity name, including punctuation
Date of incorporation/formation
Country of Registration
State of Registration, if in the United States
Must say "Certificate of Incorporation" or equivalent, see list underneath Definition
The foundation of the initial email sent to a client requesting "Still Need" information and/or documentation is _________. There are multiple versions of this macro depending on your role and the product being applied for.
Macro 2
When do we use the web-based version of CLEAR?
Only use the web-based version of CLEAR if reports were unable to be run with the semi-automated version in Salesforce.
What are the 3 Types of Applications you may find during your duplicate/related application search, what are those?
2. Rejected Applications
3. Incomplete Applications
How do we act on Related Accounts where More Than One Individual Accounts and has $0 balance/$0 volume?
Note this in the Application Comments but do not delete the account in Admin.
What are the requirements for Acceptable Photo IDs?
An acceptable type of ID:
For driver's licenses, state IDs, passport cards, and other identity cards:
Image of both the front and back is required
For passports = Image of both the photo page and signature page is required
Be in color
Have a full, clear, unobstructed, and in focus photo
All information is visible and legible
Valid and not past listed expiration date
Exception: Venezuelan passports, refer to the passport image above for more information.
Important: As long as the individual's ID or passport was valid and not expired at the time of application submission, it's still considered an acceptable ID.
With the case status of "Pending Customer" after sending an email to the client, automated reminder emails will be sent to the client at_________________ to respond.
5, 10, and 15 days. At the 15 day mark the case will auto-close with a substatus of "No Response", no additional reminder emails will be sent.
All information and documentation must be collected from an applying entity prior to running risk reviews, with the exception of two circumstances. Unless all information and documentation have been collected or the criteria above are met, don't proceed with risk reviews.
All information and documentation are collected, except for a completed and countersigned client agreement.
All information and documentation are collected, except for a new email to use for an Exchange account.
If the related application(s) are already picked up by another agent what are you supposed to do?
If the client's Industry and/or Business Type is clearly Financial Services but they did not apply as a Financial Services entity, what steps are we to take?
1. Change the Industry and/or Business Type in the BOA to the options best representing their industry and business type.
2. Set the case status to "In Progress"
3. Ask the client to log back in and complete the Financial Services Questions.
4. Note this as an "Action Taken" in the Application Comments.
Commerce clients will also need to answer the Financial Regulatory questions and follow the same workflow set for Financial Institutions. Please provide the steps needed:
1. Manually check if this was done for Commerce clients.
2. Change the BOA to ‘In-progress’, then ask the client to log back into the portal and complete the Financial Regulatory questions.
3. Ensure we review the AML/KYC questions if the entity is indicated as regulated (similar to a Financial Institution).
After emailing the client for still open items and determining all information and documentation has been collected, mark the following questions in the Agent Checklist as "Yes":
Emailed the Client for Missing Items?
All Info and Documents Collected?
What are the 7 steps in checking Online for Negative Reviews?
1. Run the search
2 Screen Results
3. Screenshot
4. Upload
5. Update Notes
6. Positive hit
7. Agent Checklist