Who's who in Sales
Customer Complaints
Customer Service
Taking Inventory
Promoting Products
100

The selling of goods and services

Commerce

100
The toy is .... . Can you fix it?

broken / faulty

100

The opposite of POLITE

RUDE
100

I need a _______ _____ to change the prices on these phones.

pricing gun

100

An item sold at a very good price

bargain

200

Selling directly to customers

Retail

200

The speaker on my new mobile phone must be ... . I can't hear well

faulty / broken

200

Welcome back! It's nice to see you ... .

again

200

1. a roll of                      a. scissors

2. a box of                     b. staples

3. a pair of                     c. wrapping paper

4. a packet of                 d. paper clips

1. a roll of wrapping paper

2. a box of staples

3. a pair of scissors

4. a packet of paper clips

200
A promise that a product will be repaired/replaces if it malfunctions

guarantee

300

The selling of products in large quantities to other businesses

Wholesale

300

My shirt ... in the wash. It doesn't fit any more.

shrank

300

1190

one thousand, one hundred and ninety

300

I didn't know what to buy for Peter's birthday, so I got him a ________ _________.

gift voucher / gift card


300

It's __________ __________ for money at only £50.

great value

400

A business organization that makes, buys or sells goods or services

Company

400

This glass must be ... - water is coming out of it!

cracked

400

¿Le gustaría probárselo?

Would you like to try it on?

400

When you don't have many of something, you ____.

run low on

400

The time and way you can pay for an item is the ...

payment terms

500

One of a group of shops that are part of the same company

Chain store
500

The shirt I bought is ... . Look! There's a grey mark on the back.

stained

500

She doesn't have enough money, so she buys ..... clothing.

off-the-peg

500

When you don't have any of something, you ____.

run out of

500

It sounds great. Have you got any in ______?

stock