What is business name, business phone number, business address
100
(VISA) For $2,500 the merchant promised to give me 100 leads on a weekly basis for 6 months. The first 100 leads were given to me and I started calling them. I was advised that these leads were legitimate and that the people were waiting for someone like me to call them and offer them my service. I called half of the leads and contrary to what the merchant had told me, they had no idea why I was calling them and they were not interested in any service. They requested to have their number removed from the list. I believe the merchant misled me and I want my money back. What reason code is this?
What is 53, Not as Described
100
When do we use the PTL tracker sharepoint?
What is claims with 30 days or less remaining
200
What claim types require a DR in the TC field?
What is reason code 75, 81, 37 (all face to face)
200
How do you view documentation when reviewing a claim?
What is 5 or 15 on the option field
200
True or False: Is there a statement search on Blast?
True
200
(MasterCard) Two weeks ago I returned some merchandise that I bought because I decided it was not a good use of my money and was supposed to receive a credit. I contacted the merchant and was told they already issued a credit and to contact my bank. What reason code is this?
What is 60, Returned Merchandise
200
If a claim does not fall into a chargeback category, what can we possibly use instead?
What is Compliance
300
How do you order a records only sales draft?
What is 30, 81, 035999456
300
How do you go back 1 screen on Image?
What is F12
300
What are 3 fields you can use during a Blast Search?
What is From Trans Date, To Trans Date, Merchant Name, MCC, From $ Amount, To $ Amount
300
(MasterCard) I went to a restaurant and left a $10 tip to a 100.30 bill. The total amount with the tip came out to $110.30, which is what my receipt shows. The charge that posted to the account is for $130.30. What reason code is this?
What is 31, Overcharge
300
What is Regulation Z?
What is a protection offered to consumers to file claims
400
Which screen will give you an overall snapshot of the customers account?
What is WAGN
400
What should you do with Image when you leave your desk for more than 5 minutes?
What is log out
400
What option in Blast allows you to see all the accounts under the corporate account?
What is Summary
400
(VISA) I have an unauthorized charge on my account. I need it removed immediately. (You learn our customer purchased some jewelry from the merchant and tried to pay with his Bank of America card. The charge did not want to go through; after 3 attempts he finally paid with another card. The merchant was paid twice for the same transaction.) What reason code is this?
What is 86, Paid By Other Means
400
How long does a customer have to file a claim?
What is 60 days from their statement date
500
Which screens will give you authorization information?
What is ICAU and WFRD
500
When using image, should you close the white boxes?
What is no
500
What option in Blast would allow you to see the Fees and Rates under an account?
What is Rates
500
(Visa) The customer signed up for Bally’s Total fitness in January and had his Visa card charged the 1st of every month. In April he was transferred out of state for work and called to cancel the membership on April 10th. There have been two transactions on the account since then, May 1st and June 1st. The customer did not get a cancellation number. What reason code is this?
What is 41, Cancelled Recurring
500
How long will it take for a sales draft/receipt to be received after requesting?