Show:
Packages
Pricing
Life Cycle
Call Flow
Product Knowledge
100
The amount of time for a Directv Service Agreement.
What is 24 Months
100
The receiver fees for Public Vertical Customers.
What is $15 per month
100
The customers first stop in the commercial customer life cycle.
What is Commercial Direct Sales
100
This is great for you and your customers because...
What is a bridge statement
100
The Directv Protection Plan covers everything but this.
What is Lost or Stolen Equipment.
200
The tool used to find local channels per zip code.
What is the Local channel lookup tool
200
The amount a customer will pay to complete the sale for delivery and Handling.
What is $19.95 + tax
200
If a customer has been without Directv service for less than 2 years, this department will help them.
What is Winback
200
The application used to change programming when speaking to a customer.
What is Sales Force
200
These channels allow a customer to watch up to 8 live feeds of similar networks on one screen.
What is Mix Channels
300
This channel can be found in the Commercial Choice Plus, but not Commercial Choice. (also a must have for most Public Vertical Customers)
What is ESPN
300
This code tells the customer they need to make a payment to Directv.
What is OSD23
300
Any customer wanting to cancel their service should be referred to ths department.
What is CCRG/ Retention
300
Questions on a subject that help to narrow down a customers WIN's
What are Progressive Discovery Questions
300
The monthly price for Directv's DVR Service.
What is $12 per month
400
Public viewing customers must give this to receive accurate sports package pricing
What is The FCO
400
The monthly cost for HD access for existing Public Vertical customers with HD equipment.
What is $25 per month
400
This department handles customer questions and concerns about their existing Directv service.
What is Customer Care
400
A three letter term for value statements showing feature bridge benefit
What is FBB
400
Check, money Gram, Western Union, Credit Card, Auto Bill Pay
What is the ways a customer can pay their Directv bill.
500
Lead offer for all Public viewing customers
What is Commercial Xtra Pack
500
The regular monthly price for Sonic Tap music channels
What is $37.99 per month
500
Prisons, Hospitals, and Stadiums
What is Lodgings & Institutions
500
The portion of the call flow in Bold or Red lettering meant to be read word for word.
What is Verbatims
500
This part of the Directv system houses the access card and decodes the signal to produce a picture on the screen.
What is the receiver