Commercial Auto
This type of trailer is commonly used to haul equipment and materials for a business.
What is a utility trailer?
A customer with Commercial Auto who is also eligible for another business insurance product creates one of these.
What is a bundle opportunity?
This coaching model stands for Determine, Assume, and Counsel.
What is DAC?
A business that mows lawns, trims shrubs, and performs yard maintenance would typically fall into this classification.
What is Landscaping?
A customer says, "I only need commercial auto. I don't think I need anything else."
What is uncovering exposures through coverage counseling?
This type of policy is required when a vehicle is used primarily for business purposes.
What is a Commercial Auto policy?
These two coverages are often paired with Commercial Auto to better protect small business
What are General Liability and Workers' Compensation?
This process helps customers make informed decisions about insurance coverage.
What is coverage counseling?
A business that provides manicures, pedicures, and nail treatments would be classified as this.
What is a Nail Salon?
A customer says, "I already have General Liability somewhere else."
What is asking probing questions to understand their current coverage and identify any gaps?
This usage classification typically involves transporting tools, equipment, and personnel to job sites.
What is Service Use?
Bundling policies provides this benefit by helping address multiple business risks.
What is increased customer protection?
Missing required coverage counseling or documentation could result in one of these.
What is a quality critical error?
A business whose primary revenue comes from transporting goods for others would likely fall into this classification.
What is Trucking?
A customer says, "It's too expensive."
What is discussing the value of coverage and the cost of being underinsured?
This term describes a policy that insures five or more commercial vehicles.
What is a fleet policy?
A customer says, "I only need auto coverage." This sales skill helps uncover additional exposures.
What is objection handling or coverage counseling?
Notes regarding customer discussions and coverage recommendations should always be included in this.
What is documentation?
A mall boutique that primarily sells lotions, body creams, and shea butter products would likely be classified as this.
What is a Beauty Supply Store?
A customer says, "Let me think about it."
What is identifying the customer's hesitation and addressing the specific concern?
This business class is commonly declined due to its high-risk exposure involving passenger transportation.
What is Rideshare or Passenger Transportation?
This is the difference between a mono-line account and a bundled account.
What is one policy versus multiple policies?
Maintaining this metric is critical because certification can be impacted even when sales are strong.
What is quality?
This factor is important because it helps determine eligibility, underwriting rules, and pricing.
What is Business Classification?
A customer says, "Nothing is ever going to happen to my business."
What is using real-world claim examples to explain potential business risks and financial exposure?