Portal Terminology
Portal or Site that manages resident info/payments for the property. The resident has access to login and schedule/update/view payment information and history.
What is the Resident Portal?
The code that matches the resident profile with the accounting system for the property. This is crucial for the resident to have their Unit number reflected on their account and to see their charges and balances and account details. This term is used typically in conjunction with property portal support.
What is a T-code/Accounting Code?
Individuals who pay rent to a property.
What is a resident?
A process that can be activated to schedule a monthly payment on a selected date. The selected payment method with automatically process the balance due on that day to the saved payment method without intervention from the resident.
What is Auto-Pay?
A manager who has multiple property managers/properties that under their supervision.
What is a regional manager?
Portal or Site that the property managers access to manage the payments made by residents
What is the property portal?
The amount due to the property at a given time. This includes the rent balance and any additional charges added by the property. The new charges for each rent cycle are typically uploaded by the property 1-2 business days prior to each rent cycle.
What is the balance due?
Staff working for the property who manage payments who are responsible for the operations of the property.
What is a property manager?
Certified payment method. An online alternative to cashier’s checks and money orders. For same day payments only. Domuso uses an automated processor that verifies there is minimal risk of the payment returning for insufficient funds. If the payment is certified, then Domuso pays the residents rent to the property the same day. Then Domuso will receive the funds when the payment processes in 3-4 business days. If the payment returns for any reason, the resident will owe the funds to Domuso.
What is a Domuso Online Certified Payment?
This indicates that an accout was self-created and is currently unlinked to the accounting system. The resident will need to make their first payment and then during the confirmation process the property will add the unit number. If the account has been linked and the unit still states unassigned then a lead will need to review the account to determine if the unit can be added by re-linking to Yardi or if the ticket needs to be escalated to Tier 2 to have the unit number added on the backend of the system.
What is unit unassigned?
Process that allows support to emulate the environment that the resident/property manager sees in their portals.
What is impersonate?
Unique identifier assigned to every payment processed through the Domuso portal. It allows tracking and searches to be performed on the specific payment information.
What is a Payment ID?
Company that owns or manages a group of properties/holdings. They determine the bulk of the administrative processes and procedures used by the property manager.
What is property management company?
A certified payment option that requires the resident to pay their rent using cash at a local retail kiosk. The option within in the Make a Payment menu will provide them with the necessary information to process the payment. An email is sent to them containing the information when they make this selection.
What is a MoneyGram payment?
The unit number and accounting system was linked via a Add Resident invite or through the automated invite from the accounting system. The Unit number and balance due will display.
What is a linked account?
Information used when searching for a resident - first/last name or email address, payment ID, Unit #, etc.
A payment that did not process successfully. This includes returns for insufficient funds, Unable to locate account, and a variety of other reasons. We do not perform investigations regarding returned payment beyond the messaging that the bank provides. Domuso payments are one-time attempts; if the payment fails, the resident will need to make a replacement payment.
What is Returned Payment?
The apartment complex and entity at the primary physical location.
What is the property?
An electronic payments that pull funds directly from the resident checking account. Instead of writing out a paper check or initiating a debit or credit card transaction, the money is transferred within 3-4 business days.
What is an ACH or bank account payment?
Account is not linked to the accounting system. It is a self-created account that hasn't been linked yet or it was linked and the information in the account has been updated to disconnect the account. This can happen if the accounting code changes, the resident status was updated to a status that cannot accept payments, or if the resident is moved out of the system.
What is an unlinked account?
A payment return that is initiated either by the resident or the bank that reverses the payment after it has already been processed. Typically, this done in instances of fraud or suspicion of fraud.
What is a chargeback?
Individual or Individuals that are employed by the Property Management Company that manage the financials (payments, debits, charge, etcs) for the property.
Who is a property accountant?
Online payment method available that is available to some properties/their residents if they are logged into the Domuso portal on a mobile device. It allows the user to take a picture of the front/back side of the check to process the payment to their property using an ACH payment.
What is Mobile Check Pay?
A separate software package that a property will utilize to manage the ledgers, charges/balances for the resident and the accounting functions for the property. They linked via an integration to Domuso. Several examples are Yardi, Fortress, Aim, and Resman.
What is an accounting system?