Consumer
Typically, what day of the week will Dashers get paid via a direct deposit payment for prior week's (Monday-Sunday) deliveries?
Through Direct Deposit, Dashers get paid on a weekly basis for all deliveries completed between Monday - Sunday of the previous week (ending Sunday at midnight). Payments are transferred at that time directly to your bank account with a 2-3 day processing period and usually appear by Wednesday night.
What is the Merchant Portal?
The Merchant Portal is an online tool for partnered merchants. Within the portal merchants can:
Manage promotions
Make adjustments to the menu
Review and track store analytics and payments
Provide feedback to Dashers
Manage any customer feedback
True or False: No-Contact delivery is the default delivery method to protect all customers from COVID-19.
True: No-contact delivery is the default delivery method to protect all customers from COIVD-19.
What personal information can be updated on the website or in DoorDash mobile app?
First Name
Last Name
Phone Number
Email Address
Country (Web only)
Password
Fast Pay allows a Dasher to cash out their earnings daily, how much does this service cost?
Fast Pay gives Dashers in the United States the ability to cash out their earnings daily for a small fee of $1.99.
What tab in the Merchant Portal does a Merchant need to go to update their store hours?
Within the Merchant Portal, the Merchant can update the store hours from the Store Availability tab.
What vehicle types can a Dasher Dash with?
Below are the available dash types. Dash types available are dependent on the market market.
Car (motorized)
Motorcycle (motorized)
Scooter (motorized)
Bicycle
Ebike
Pizza Bicycle
How to Add a New Vehicle Dash Type or Switch Between Vehicle Dash Types
How does a customer cancel an order on the mobile app?
Select the order from the Orders tab
Tap "Help" in the top right-hand corner
Under the Help Menu select “Cancel Order” or click on the “Cancel Order” button in the Order Details section
Follow the prompts on the screen
With regards to taxes, what amount does a US Dasher need to make in order to receive a 1099-NEC from our partner, Stripe.
If Dasher earned $600 or more in 2021 on the DoorDash platform, they'll receive a 1099-NEC form via our partner Stripe.
True or False: If a Merchant contacts DoorDash, a teammate can update the direct deposit information for the Merchant if they are fully verified.
False: As of 5/1/21 DoorDash will not be able to update direct deposit information on the Merchant's behalf.
Can a Merchant download the Order Manager app on their own device?
The Order Manager app can be downloaded on any Android device. The app is currently unavailable on Apple devices.
Using the Friends and Family Referral Program, how many friends/family can a customer refer and receive DoorDash credits for?
Customers will only receive credits for the first 25 customers who successfully place a qualifying order using your referral link.
How long can a Dasher pause a Dash for?
After the current delivery is complete, the Dasher will stop receiving new orders for up to 35 minutes. If the Dasher do not tap Resume Dash or End Dash by then, the app will automatically end the Dash for the Dasher.
In the Merchant Portal, how does a Merchant mark an item as out-of-stock?
How can a Merchant provide feedback regarding a DoorDash delivery or Dasher experience?
Merchants can click on the Give Feedback button in the order details screen and follow the prompts to leave the appropriate feedback.
How can I provide feedback about my DoorDash delivery/dasher experience?
Does DoorDash recommend Consumers to opt in or out of notifications from DoorDash?
DoorDash recommends having SMS and Push Notifications turned on in order to receive updates about your delivery.
When a Dasher uses the Dasher Red Card to pay for the items at the Merchant, what payment method should they select - Credit or Debit?
A Dasher should always choose "credit" as payment method, since the card doesn’t come with a PIN. Ignore the fact that the card says "debit".
What is the Restaurant Relief Fund (RRF) or otherwise known as the Restaurant Revitalization Fund.
Established by the American Rescue Plan Act, the RRF provides grants to restaurants and other small businesses that experienced pandemic-related revenue loss.
What are the benefits of the DoorDash Support website for both our customers and for DoorDash?
DoorDash Benefits:
Less contacts to support
Happy customers
Customer benefits:
24/7 tailored support to the most common issue types
Self-service (support without having to contact support)
Support that is accessible anytime/anywhere
Support content to reference after a contact