Is it pronounced "tin-night-us" or "tin-i-tus"?
Either is correct! We tend to use "tin-i-tus".
Do you take my insurance?
We work with almost all insurance companies. What insurance do you have?
Do you accept Medicare?
We are non-participating providers with Medicare. That means we can bill Medicare on your behalf and they reimburse you directly if there is a benefit. What day of the week or time of day is best for you to come in?
Does Medicare pay for wax removal?
We are unable to bill Medicare for wax removal. We charge between $50 - $100 per ear, depending on how much time it takes. We then do a baseline hearing test for $60 - $80 to make sure everything is clear and healthy.
What brands of hearing aids do you work with?
We work with all of the major brands of prescription hearing aids. What brand are you most curious about?
I've only had tinnitus for a week. Should I still come in for an evaluation?
Yes, you should come in for a baseline evaluation so we can determine if there is an obvious cause or not. Tell me more about when it started.
Are you in-network with my insurance (not UHC)?
We are considered out-of-network with your insurance, but the benefits are likely the same as in-network for audiology services. We can verify your benefits and review them at your appointment. Is there a day of the week or time of day that works best for you?
Do you take Medicaid?
We do not accept Medicaid, but we do offer Care Credit financing to help pay for services that are not covered by insurance. Otherwise, we can refer you to a clinic that does accept Medicaid. Which would be best for you?
Should I do anything to prepare for wax removal?
Yes, we have a wax softening guide that I can email you. It explains the steps to do at home before your visit, which will make the wax removal easier. Shall I send it to you?
I just moved to the area and need a new provider. My Phonak hearing aids are 2 years old.
Yes, we can help you with that! And how well are your devices working for you? Would you prefer a clean and check appointment with an Audiology Assistant, or are you in need of programming adjustments with the Audiologist? (Clean and Check vs. Transfer of Care Consult).
I've had tinnitus for 30 years and been told nothing can be done for it. Why are you saying something different?
We treat tinnitus using Tinnitus Retraining Therapy and have refined our protocols over the past 20 years. The first step is to come in for a tinnitus evaluation with one of our experts. Is there a day of the week or time of day that works best for you?
How does payment for services work with my insurance (non-UHC)?
You would pay us the day of your appointment, between $80 - $100, and then you will be reimbursed for anything that is covered once your claim has processed.
Why doesn't Medicare pay for hearing aids?
Medicare considers hearing loss "cosmetic", which is why there is no coverage for hearing aids.
Do your doctors recommend ear candling for wax removal- does it work??
Studies show that ear candling does not work well for removing wax. We charge between $50 - $100 per ear, depending on how much time it takes. We then do a baseline hearing test for $60 - $80 to make sure everything is clear and healthy.
I just moved to the area and need a new provider. My devices are 5 years old and are not working very well for me.
Yes, we can definitely help you with that! Let's get you established with one of our audiologists by scheduling an Annual Hearing Test and check of your devices, so they can design a long-term plan for you. How does that sound?
How do you treat tinnitus @ Sound Relief?
We use Tinnitus Retraining Therapy to treat tinnitus.
I understand you are in-network with UHC. What does that mean I will pay for the first visit?
We are in-network with UHC! This means you may receive a discount or full coverage for your diagnostic testing depending on your plan. Our insurance team will review your benefits once we have your information. We will be able to advise you of your coverage when you come in for the appointment.
I never pay a visit fee with my Medicare plan - why are you saying my visit will cost $100.
Audiology services are calculated differently with Medicare. They reimburse about $33 towards a hearing test if it is deemed "medically necessary", such as if you experience tinnitus.
I think I have wax in my ears, as my five year-old hearing aids are no longer working and I have never been to your office before.
We charge between $50 - $100 per ear, depending on how much time it takes. We then do a baseline hearing test for $60 - $80 to make sure everything is clear and healthy. We can also clean and check your hearing devices. Is there a day of the week or time of day that is better for you?
I have Lyric and my provider went out of business. Can you help me?
Yes! We would be happy to help you. We charge $100 per ear to replace the Lyric when we "adopt" a patient. Do you happen to have your P# from Lyric, which is similar to a password for us to look you up in Lyric's system?
What is Tinnitus Retraining Therapy?
TRT is a combination of prescriptive sound therapy and educational counseling. Our Audiologist will go into more detail about TRT when you come in for your appointment!
My insurance says they reimburse me for my hearing aid benefit. Does that mean I have to send them a claim or do you do that for me?
Our insurance team will bill your insurance company for your benefit, or we can give you the paperwork to submit it yourself - whichever you prefer.
My Medicare Supplement says they cover hearing aids!
Medicare supplements typically offer a "discount plan" for hearing aids and require you to see a provider from their limited list of participants. We do not participate in these discount plans, as they would force us to lower our standard of care.
What do you charge for wax removal?
We charge between $50 - $100 per ear, depending on how much time it takes. We then do a baseline hearing test for $60 - $80 to make sure everything is clear and healthy.
Do you only treat tinnitus with hearing aids?
No, we use Tinnitus Retraining Therapy to treat tinnitus. Some of our patients also require hearing aids, but some do not. This is all determined during a 90-minute evaluation with one of our doctor's of audiology. Is there a better day of the week or time of day for you to come in for an evaluation?