Show:
NPS
Customer Timeline
Email
Xfi
XI5
100
What is NPS
Net Promoter Score
100
This is the name of the team behind the Cusomer Timeline
CXPersonalization
100
What is the max number of recipients to which customers can send an email message using their Comcast accounts?
100
100
What four wifi modes are available for the 5 Ghz band in XFi?
N AC N, AC A, N, AC
100
HDR stands for what?
High Dynamic Range
200
What does NPS measure
A customers loyalty to Comcast
200
Events in the Timespan are listed in these catergories?
Product, Admin, Self Service, Agent, Tech, Network
200
What is the incoming POP mail server for Comcast email?
mail.comcast.net
200
What wifi modes are available for the 2.4 Ghz band in XFi?
b, g, and n -or- g, n
200
The Xi5 uses which wireless connection band?
5GHz
300
What is the tool used that captures all of our NPS data?
Medallia
300
Customer Timeline slider allows you to view these amounts of time?
1 Day, 1 Week, 2 Week, 1 Month, 3 Month, All
300
What is the outgoing mail server for Comcast email?
smtp.comcast.net
300
What wifi channels are available for the 5 Ghz band in XFi?
36-165, in increments increasing by 4
300
The Xi5 requires at least this level of service
Double Play (Requires HSD)
400
What is the elevation pathway?
Local, Division, Enterprise or Corporate
400
NPS scorecard in Timeline scores the customers experience in these 4 areas?
Effort, Commitment, Reliability, Value.
400
What outgoing server port should be used for mail clients?
465 (with SSL) or 587 (without SSL)
400
What wifi channels are available for the 2.4 Ghz band in XFi?
1-11
400
The RSSI value must be higher than this on the Xi5.
-65dBMv
500
What are the 3 different types of huddles?
eNPS live mtg, customer conference call, open forum conference call
500
This provides information around who was involved and what was done. Everything from an account login to the latest truck roll—these details help understand what happened to solve problems faster and See the big picture then target trouble areas and dive into specific events.
Event Details
500
What incoming server port should be used for mail clients (POP)?
995 (with SSL) or 110 (without SSL)
500
What are the two available access rules per profile?
Bedtime mode, parental controls
500
You must disable this in the XB3 GUI for the Xi5.
PNC (preferred network controller)