Show:
ITGs
Toolkits
Acronyms never die.
APPs
HSD
100
An X1 customer who did not know how to access OnDemand would require what type of ticket?
X1 Information Issues
100
In order to transfer a customers username, what tool and toolkit would be used/accessed?
Xfinity Internet > Account > Transfer User
100
DTMF
Dual Tone Multi Frequency
100
This major change to the Xfinity TV App took place on December 17, 2015
Customers with Xfinity TV and Xfinity Internet in Cloud Markets are now able to stream live TV without X1
100
What does BCC mean and do?
Blind Carbon Copy; sends the email to additional recipients without showing other recipients who's on the email.
200
If a customer is reporting domestic LD calls being rated as international, what ITG would be used?
Billing Issues under Billing/Information in CDV
200
If you were assisting a customer with programming their remote, what toolkit and tool would you use?
Xfinity TV > Equipment > Remote Codes
200
REN
Ring Equivalence Number
200
The Xfinity WiFi App displays what hotspots?
XfinityWifi and CableWiFi hotspots installed in commercial locations.
200
Marking an email as spam has what two effects with Xfinity Connect?
Moves the email to the spam folder, and redirects all future emails from that sender to the spam folder.
300
In what category would you find the ITG to be used with a Non-XH customer reporting false alarm triggers?
Non-Comcast (XH) Alarm System (ITG: Alarm System (not Xfinity Home))
300
If you needed to test connectivity to a modem by seeing all of the "hops" between Comcast and the Modem, what toolkit and tool would you use?
Xfinity Internet > Equipment > Trace Route Modem
300
BER
Bit-Error Rate
300
The Xfinity Connect App allows you to send text messages to over __ countries.
30
300
The IE Senior Pilot Program added what two requirements over standard IE?
Be at least 62 years of age, and receive public assistance from their state or federal government
400
What ITG would be used if a customer is using port 25 when accessing their emails?
Mail Client Setup Issues
400
What toolkit and tool would you use to correct a mismatch between the biller and the switch with CDV Features?
Xfinity Voice > Information & Support > Reconcile Xfinity Voice Features
400
ARPANET
Advanced Research Projects Agency Network
400
What two requirements are there to make video calls with the Xfinity Connect app?
Version 6.0 or newer, and Voice2go enabled
400
Easychange is provided by what company?
Shuttlecloud
500
A customer who suspects their PC might be infected by Malicious software would need what ITG, and under what category is it found?
General Security Issues under Abuse/Security Assurance Issues
500
What toolkit and tool would be used to see information about any virtual numbers a customer has setup?
Xfinity Voice > Information & Support > TN UID Association
500
IETF
Internet Engineering Task Force
500
How many authorized/registered devices are allowed with TVgo in a 30 day period?
Six
500
What three scan options are available with the Xfinity Toolbar?
Quick Scan, Full System scan and Custom Scan