Show:
Toolkits
BRIS
CDV
Potpourri
X1 & Apps
100
What toolkit and tool would be accessed to check on the activation status of a customer's telephone number?
Xfinity Voice > Information & Support > Xfinity Voice TN Activation Status
100
Above a roof without pedestrian access, how high must an aerial cable be?
3 feet
100
LNP
Local Number Portability
100
This is the first non-profit Ralph Roberts directed Company Support to.
United Way
100
What service(s) are required for the Xfinity Share App?
At least 1 residential Service.
200
What toolkit and Tool would you use to view devices connecting to Xfinity WiFi with the customer's UID?
Xfinity Internet > Xfinity WiFi > Xfinity WiFi Registered Device List
200
An Aerial line must always be splice free between ______ and _____
Between the span clamp and house attachment
200
NPAC
Number Portability Administration Center
200
What type of device supports Touch ID when using Xfinity TV?
Apple Devices
200
What websites provide pictures for the X1 Photos app?
Facebook, Instagram and Flickr
300
What two tools allow you to see the online status of the modems linked to the node of the current account, what under what toolkits are they located.
Diagnostics > Proximity Check and Diagnostics > Node Status Report
300
Conduit for underground drops must be buried to a minimum depth of ______
8 inches
300
A customer has how long after TPV to have CDV installed?
60 days
300
When looking at an open work order in Einstein, what information is displayed?
Work order type, Schedule date and time, tech ETA
300
What ITG and ITG category would be used for problems with voice Guidance?
Xfinity Features and Services > X1 Voice Guidance Issues
400
What four input options exist for Provisioning Tools?
Select a modem on the account; CM MAC Address; IP Address; MTA MAC Address (optional)
400
What distance limitations are there for splicing an underground cable?
Maximum of 1 splice if the UG is under 60' and a maximum of 2 splices in any UG over 60'. Never more than 2 allowed.
400
Name 4 qualifiers for a next day port.
Porting one telephone number; Only has 1 telephone number with the current provider; Rate Centers match; Directory Listing is not changing; Can not have complex services (Centrex, ISDN, DSL, AIN service, Distinctive Ring (ringmaster)); Must be a professional Installation; Order must be entered by 12:30 (Monday-Friday) local time by the NPAC (Exception: Washington (Seattle) region must be entered by 11:30)
400
With this program, participants are able to record and edit their own music and videos, learn coding, game design and robotics.
My.Future
400
How many devices can a customer with X1 DVR with Cloud Technology register for in-home live TV or DVR streaming?
40
500
What does the "Manage Video/STB Privacy Preferences tool control, and what toolkit is it under?
Allows the customer to opt-in or opt-out of Addressable Advertising; Xfinity TV > Equipment
500
In what situation would an entry hole be drilled from the inside out?
Wood Siding
500
How long does a customer have to complete TPV E911 acceptance when ordering a SIK before the order is canceled?
120 hours
500
List four important events that happened in 2002.
•Brian Roberts is named Chief Executive Officer of Comcast Corporation. •Dan Aaron is inducted into the Cable Hall of Fame. •Money magazine names Comcast one of the top five performing stocks over a 30-year period. •Comcast is named one of six companies with the best annual report disclosures by S&P. •Comcast launches G4 •Comcast launches high-definition television (HDTV) service. •Comcast and AT&T Broadband complete their $47.5 billion merger •Comcast launches Comcast High-Speed Internet.
500
What storage sizes exist with the Xfinity Share app, and what requirements are there for them?
All Xfinity customers get 5GB, Triple or Quad play customers receive an additional 15GB at no additional cost.