Ready to Drive
People under 18 can join Communauto under this condition
They must subscribe through a family membership (this means they must reside at the same address as their guardian(s))
These surcharges are applied to 'family' and 'utility' sized vehicles, respectively.
10% and 15% on the overall cost (mileage + time).
A member must always return their Round-trip or FLEX vehicle with this much fuel remaining
25% // one-quarter tank
These are the necessary conditions to receive a refund for your $500 membership bond
- a 12-month minimum commitment must be met on any plan that requires the bond
- a cancellation request or a downgrade request to a plan that does not require a membership bond must be processed
This is the penalty that we apply for being late between 30 and 60 minutes
$40.00 (+ if the lateness extends beyond 60 minutes: an additional $5/hour up to a maximum of $100/day.)
https://communauto.com/wp-content/uploads/pdf/appendix-penalties-other-fees.pdf
An application is expected to take approximately this long to be processed
5 business days
These regions in Canada, outside of Quebec, do not offer a FLEX service (i.e. only the round-trip service is available in these cities)
Kingston, Cambridge, London, Guelph, Waterloo, Hamilton, Kitchener
This is the amount that a member will have to pay if they are rear-ended on a highway and have the default, per-trip Damage Protection Plan option
$1000
A member who registers on May 15th, 2026 on a Value plan may cancel or downgrade to a lower plan without restriction starting from this month.
Start of May 2027. If they registered on May 15th, 2026 they could cancel or downgrade at end of April 2027.
We're looking for 12 months of paid fees.
These are the standard payment methods we accept for our service
Visa, MasterCard, Visa Debit, MasterCard Debit
These are the documents that Communauto reviews when registering with a Canadian license
- Driver's license (front and back)
- Driver's abstract (3-year standard/uncertified)
- High quality selfie featuring the driver's license
- (Bonus: although applicants do not provide this themselves, we also run a hard credit check when the application is to the Open/Open Plus plan. Members need a score of 650 from Equifax to qualify)
Access to vehicles between these two provinces is reciprocal without the need to register for a separate account using the INTERCO promotional code.
Quebec and Ontario
These collision coverage options (or DPP options) do not require a 12-month commitment
$1000 Damage Fee option
CLDI/Credit Card Waiver option (requires a signed Damage Protection Plan Waiver) for $3.50/month
These membership options (Plan AND DPP selections) require a 12-month commitment but do not require a $500 membership bond
- The Open Plus plan
- the $300 DPP option
- the $0 DPP option
- the Dynamic Duo Value plan (Halifax)
- (Bonus: Co-memberships/family plans - technically requires a $750 total bond or an additional $250.00 bond (if already a member))
-> if they have a student transit UPass and send it to us
--> if they have an employee Xpass
--> if they purchase a discounted annual pass through Communauto (we send application forms for annual bus transit passes twice each year to members via email)
A speeding infraction on a driver's abstract for speeding this many km/h over the limit will restrict eligibility
We would not accept 30km/h over on a driving abstract. It's considered a serious conviction internally
Ottawa is notorious for having the only "no-com" cars in the regions we operate in. These are the key differences for using "no-com" cars vs other Round-Trip vehicles
These vehicles must be accessed through a physical fob, not the app. The trip starts and ends by tapping the fob against the reader on the windshield.
The fob must also be used during stopovers to both lock the car when leaving and unlock the car when returning.
(Bonus: Afterwards, if you ended your trip early, you must press "release" on the app to adjust your time.)
This type of insurance coverage is automatically included for members regardless of their Damage Protection Plan selection
Third party Liability coverage:
From 7.1 of our Rules and Regulations:
a) third-party liability: any person authorized to operate a vehicle under the Rules and Regulations is covered by a third-party liability insurance policy and subject to all its terms, conditions, and exclusions. The third-party liability coverage is $5 million when using vehicles based in Quebec (insured by Beneva), $2 million for vehicles based in other Canadian provinces (insured by Unica)
With the Value plan, a Toronto FLEX trip for 20 kilometres over 2 hours on a weekday should cost this much.
$28.20 - $18.00 for time, and $10.20 for mileage
The following perk applies in this case: "Access to FLEX vehicles at the round-trip vehicle price of your Open Plus or Value plan if cheaper."
The member could expect to be charged $32.20 at $16.10 per hour with 100 kilometres included on standard FLEX rates. So, because of the perk, the member saves $4.00
A member who finishes a trip with an Unlimited FLEX pass on their account must wait this long before 'blocking' another FLEX vehicle in order for the FLEX pass to apply to their next trip.
45 minutes.
A clean 45 minutes must exist between the end of one trip and the time the next car is blocked.
If a member blocks a vehicle after 30 minutes of waiting, regardless whether they take the car or not, they must wait another 45 minutes after the block ends before the FLEX pass can apply again.
These are the documents that Communauto reviews when registering with an International license
- Driver's license, accompanied with an official translation if the license is not in English or French.
- Passport Photo
- Selfie with passport photo
- Proof of Canadian address
(Bonus - a hard credit check is run by Communauto if the application is for an Open/Open Plus plan)
In Halifax, the Access-Ability van is stationed at this location
Halifax Central Library:
"060 - Accessible Van, Hfx Central Library"
A 20 minute credit for refueling is provided under these circumstances
- it must be a FLEX trip
- the entire reservation must be completed within 60 minutes
- at least $20.00 of gas must be added to the vehicle
- (the credit is often provided 2-3 business days after refueling)
This is the "perk" or rate that will be applied for a reservation completed under these parameters:
Trip in Ottawa
Round-Trip Vehicle
Value or Value Plus Plan
60km total distance
12:00 to 13:00 on a weekday (1 hour)
Quick Round Trip
Two Parter:
a) These cities that we operate in allow members to purchase an unlimited FLEX pass.
b) These cities that we operate in allow members to purchase a FLEX pass with 15 charges
a) Edmonton, Calgary, South-Western Ontario (Hamilton), Ottawa
b) Edmonton, Calgary, Halifax, Hamilton, Toronto, Ottawa