Communication
Communication using spoken or written words to convey messages.
What is verbal communication?
Being calm in a tense situation.
What is defuse a tense situation?
A more intense form of anger characterized by a negative attitude towards others.
What is hostility?
Anger is a natural emotion that arises in response to threats, injustices, or frustration.
What is anger?
A key strategy for defusing tense situations.
What is staying calm?
Communication using images, charts, graphs, or visual aids.
What is visual communication?
Avoid doing this in a tense situation.
What is getting defensive or taking things personally?
Perceived threats, conflicts, and feelin disrepected can trigger hostility/
What can trigger hostility?
Stress, conflict, and feeling threatened can trigger anger.
What can trigger anger?
Making eye contact, nodding, and using empathtic statements.
How you can show you are actively listening?
Communication using gestures, body language, and facial expressions to communicate.
What is nonverbal communication?
Calmly but firmly set boundaries.
When the situation becomes unsafe?
Unresolved hostility can lead to increased aggression and a negative attitude towards others.
How hostility can escalate?
Unresolved anger can build up and lead to increased frustration and resentment.
How anger can escalate?
It is important to acknowledge othe persons; feeling and perspective.
What is to help reduce anger?
This term refers to the ability to understand and share the feelings of another.
What is empathy?
It important to follow up after defusing a situation.
What is to confirm that the issue has been resolved?
Increased aggression, hostile language, and a confrontational demeanour are signs of escalating hostility.
How can you tell someone's hostility is escalating?
Increased heart rate, tense muscles, and aggressive behaviours are signs of escalating anger.
How to tell is someone's anger is escalating.
"I understand" or "Let's work this out together".
What are examples of calming phrases?
This nonverbal cue involves facing the speaker, maintaining eye contact, and nodding to show attentiveness.
What is body langauge?
Avoid doing this when trying to defuse a tense situation.
What is getting defensive or taking things personally?
By recognizing triggers, practicing empathy, and using communication skills to address underlying issues.
Ho people can manage their hostility?
Recognizing triggers, using relaxation techniques, and seeking supports.
How people can manage their anger.
Demonstrating understanding and empathy towards the other person's perspective.
How active listening can help in resolving conflict?