Communication Skills
This communication skill involves giving full attention to a speaker and showing understanding.
What is active listening?
Information about a client should only be shared with people who have this.
What is a need to know or authorised access?
These documents outline how tasks should be completed safely and consistently.
What are policies and procedures?
Treating all people fairly and respectfully regardless of background demonstrates this.
What is inclusion?
This form of digital communication is commonly used to send formal workplace messages.
What is email?
Using facial expressions, eye contact, and body language are examples of this type of communication.
What is non-verbal communication?
This legislation protects personal information and privacy.
What is privacy legislation?
If you are unsure about workplace expectations, you should refer to these documents first.
What are workplace policies and procedures?
Understanding and respecting cultural differences is known as this.
What is cultural awareness?
This form of digital media is accessible only by employees for accessing documents such as policies and procedures.
What is an intranet?
This technique involves asking questions that encourage detailed responses rather than yes/no answers.
What are open-ended questions?
Discussing client information in public areas such as elevators or cafeterias breaches this principle.
What is confidentiality?
Reporting hazards and incidents is part of this workplace responsibility.
What is work health and safety (WHS)?
Making assumptions about a person based on their group membership is called this.
What is stereotyping?
This digital media is used for training and education of employees in the workplace and advertising.
What are podcasts and videos?
Repeating key information back to a client to confirm understanding is called this.
What is paraphrasing or reflecting?
Before sharing information with another service provider, workers often require this from the client.
What is consent?
New staff are usually introduced to workplace policies through this process.
What is orientation or induction?
Adapting communication methods to meet individual needs demonstrates this principle.
What is person-centred communication?
Before selecting a digital communication method, workers should consider the client's communication needs, preferences, and this factor.
What is accessibility?
This communication strategy helps ensure information is clearly understood by both parties.
What is clarifying understanding?
Accessing a client file without a work-related reason is an example of this.
What is a confidentiality breach?
Following organisational policies helps maintain this across service delivery.
What is quality and consistency of care?
This approach recognises and values differences while ensuring equal opportunities.
What is diversity and inclusion?
Digital media can create communication barriers when messages lack this important element of face-to-face communication.
What are non-verbal cues (body language, facial expressions, or tone)?