Types of Communication
What are the three main types of communication?
Verbal, nonverbal, and written.
What is one key skill in active listening?
Eye contact or nodding.
What can crossed arms suggest?
Defensiveness or being closed off.
What is the first step in resolving conflict?
Identifying the problem.
What does assertive communication mean?
Expressing needs and feelings clearly and respectfully.
What type of communication is used in a job interview?
Verbal.
What’s the difference between hearing and listening?
Hearing is passive; listening is active and intentional.
Name a positive form of body language.
Smiling, open posture, or nodding.
Name a strategy for managing conflict.
“I” statements, active listening, compromise, etc.
Give an example of an assertive statement.
“I feel frustrated when meetings start late.”
True or False – Texting is an example of verbal communication.
False.
What does “paraphrasing” mean in communication?
Restating what someone said in your own words.
True or False – Tone of voice is part of body language.
False. (It’s part of verbal communication.)
Q: What does it mean to “de-escalate” a situation?
Reduce tension or intensity.
How is assertiveness different from aggression?
Assertiveness respects others’ rights; aggression does not.
What type of communication includes facial expressions and gestures?
Nonverbal.
Name two signs someone is not actively listening.
Interrupting, looking at the phone, or avoiding eye contact.
What does maintaining eye contact show?
Confidence and engagement.
What role does empathy play in conflict resolution?
It helps understand the other person’s perspective.
Name a situation where assertive communication is helpful.
Saying no, setting boundaries, asking for help.
Give an example of written communication in a professional setting.
Email, report, or memo.
What are the “3 A’s” of active listening?
Attention, Attitude, and Adjustment.
What percent of communication is believed to be nonverbal?
About 70-90%.
What is the difference between compromise and collaboration?
Compromise is each side giving up something; collaboration is working together for a win-win.
Q: What are 3 components of assertive body language?
Upright posture, steady voice, eye contact.